Office Coordinator Clerical - Rehab

Join our team at Cleveland Clinic’s Treasure Coast Medical Pavilion and experience world-class healthcare at its best. Located in sunny Florida, the Treasure Coast Medical Pavilion is committed to providing optimal family-centric and community-focused support. Here, you will be part of a collaborative, compassionate, and innovative team and build a rewarding career with one of the most respected healthcare organizations in the world.   

As an Office Coordinator, you will help support the Rehab Team’s operations by collaborating with physicians, nurses, and other caregivers. You will assist with checking patients in and out, scheduling appointments, answering patient phone calls, coordinating with providers and clinical staff, and more. In this role, you will ensure a seamless process for the patient with decreased wait times. You will join a family of caregivers who are bubbly, welcoming, and prepared to offer unparalleled customer service. 

A caregiver in this position works Monday-Friday from 8:30AM – 5:00PM or 9:00AM – 5:30PM. 

A caregiver who excels in this role will:   

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and / or surgical procedures, obtain referral / authorizations, maintain physician calendar and other administrative duties.  

• Support clinic operations by direct involvement with the physician(s) and nurse(s).  

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patients and / or other medical departments.  

• Work through and solve patient issues professionally and in a timely manner. 

• Take and relay phone messages for the respective area in a clear and concise manner in accordance with CCF policy.   

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed.  

• Ensure all patients are rescheduled relating to physician out days in a timely manner.  

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed.  

• Verify and update patient demographics and insurance information.  

• Identify whether patients need a referral and / or authorization and obtain referral and / or authorization when necessary.  

• Obtain proper information such as PCP, referring physician, CPT / DX codes prior to entering request into referral module.  

• Input reasons for all visits on all appointments.   

• Ensure surgery packets are completed correctly and delivered in at timely manner to OPS and Access Plus. 

• Maintain complete and up-to-date documentation and files, including product and service quotes.  

Minimum qualifications for the ideal future caregiver include:   

• High School Diploma or GED 

• Two years of clerical, customer service or other relevant experience   

• Knowledge of medical terminology gained through experience or formal course work  

• Basic math skills, such as addition, subtraction, multiplication, division and percentages  

• Strong computer skills and working knowledge of Microsoft applications  

• Typing competency with the ability to format, spell, punctuate, edit and proofread  

Preferred qualifications for the ideal future caregiver include:  

• Medical office or insurance experience  

• Previous patient registration experience