Office Coordinator Clerical

Join Cleveland Clinic’s Martin South Hospital where research and surgery are advanced, technology is leading-edge, patient care is world-class, and caregivers are family. This 100-bed hospital provides top-quality patient care to the communities in and around Martin County. Here, you will work alongside passionate physicians, nurses and other caregivers in a family-oriented, supportive environment.   

At Cleveland Clinic, everyone is a caregiver, whether they serve on our healthcare staff or in one of our numerous supportive departments. As an Office Coordinator Clerical, caregiving starts in the office, where you assist with scheduling, triaging calls and obtaining physician referrals to enhance customer service and support. This role is essential to the overall functioning of both the department and Cleveland Clinic, making you an invaluable and greatly appreciated member of our family. There are opportunities to grow and evolve within your role—and even explore new career areas beyond it. 

A caregiver in this position works Monday-Friday from 9:00AM – 5:30PM. 

A caregiver who excels in this role will:  

• Answer the phone, triage calls, schedule appointments, schedule diagnostic testing and/or surgical procedures, obtain referral/authorizations, maintain physician calendar and other administrative duties. 

• Support clinic operations by direct involvement with the physician(s) and nurse(s). 

• Facilitate the access of patients to CCF through direct patient appointment scheduling or by serving as a liaison between patient and/or other medical departments. 

• Work through and solve patient issues professionally and in a timely manner. 

• Take and relay phone messages for the respective area in a clear and concise manner in accordance to CCF policy.  

• Assist with calendar, meeting and travel arrangements as requested and ensure proper forms are completed. 

• Ensure all patients are rescheduled relating to physician out days in a timely manner. 

• Utilize the correct pathway to retrieve lab and radiology reports (via Net Access) and dictated reports (via Total eMed) as needed. 

• Verify and update patient demographics and insurance information. 

• Identify whether patients need a referral and/or authorization and obtain referral and/or authorization when necessary. 

• Obtain proper information such as PCP, referring physician, CPT/DX codes prior to entering request into referral module. 

• Input reasons for all visits on all appointments.  

• Ensure same day add-on appointment is communicated to appropriate department personnel and authorization is secured. 

• Complete and deliver surgery packets to OPS and Access Plus. 

• Maintain complete and up-to-date documentation and files, including product and service quotes. 

Minimum qualifications for the ideal future caregiver include:  

• High School Diploma or GED 

• Two years of clerical, customer service or other relevant experience  

• Knowledge of medical terminology gained through experience or formal course work 

• Basic math skills, such as addition, subtraction, multiplication, division and percentages 

• Strong computer skills and working knowledge of Microsoft applications  

• Typing competency with the ability to format, spell, punctuate, edit and proofread  

• Ability to transcribe dictated correspondence if needed 

Preferred qualifications for the ideal future caregiver include: 

• Medical office or insurance experience 

• Prior experience in a pediatric environment