OEM Regional Advocate

Company

Cox Automotive - USA

Customer Care Group

Client Relationship Manager III

Individual ContributorCan work remotely anywhere in the specified country

Yes, 50% of the time

Day

Compensation

Compensation includes a base salary of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

The Regional Advocate develops influential relationships with key regional OEM marketing and sales contacts in OEM programs. They leverage those relationships to ensure the ongoing success of Dealer.com by identifying and acting on opportunities to increase retention, product adoption, advertising spend and overall customer satisfaction across OEM programs.

While this is a remote position, candidates near Detroit are encouraged to apply.

Responsibilities:

• Provide exceptional service to key regional stakeholders, building trust in our ability to help them solve problems and meet their goals.

• Present to National, Regional and Dealership meetings on Best Practices, Industry Trends and Dealer.com solutions both in-person and via webinar.

• Identify potential OEM program escalations. Work quickly to find appropriate solutions, bringing together any necessary resources to resolve issues to the OEM stakeholder’s satisfaction in a timely manner.

• Monitor DDC customer service performance metrics, present service reviews to clients and collaborate with internal and external stakeholders on improvement opportunities.

• Develop content including Need to Know Newsletters, Webinars, QBRs, Solution Presentations and other communications that show that we are thought and industry leaders. Leverage industry and market data with news and updates about our own capabilities and performance highlights.

• Be the primary point of contact for key OEM Regional stakeholders and engage in daily communication to build and maintain an effective relationship.

• Work with Account Directors and Media Sales Directors to deliver company revenue targets through regional engagement.

• Spread awareness and generate interest in current National, Regional and Dealership level initiatives and opportunities.

• Leverage solutions that include subscription products and services, advertising and Tier 2 advertising initiatives.

• Develop and deliver performance analysis reporting and case studies that illustrate best practices and create opportunities to leverage our solutions.

• Travel up to 50% of the time.

Minimum Qualifications:

• Bachelor’s degree in a related discipline and 4 years experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years experience; a Ph.D. and up to 1 year of experience; or 8 years experience in a related field

• Position requires travel (50%), work extended hours and occasional off-hour schedules in order to ensure that program level initiatives and efforts meet client expectations.

• Experience with enterprise client programs, OEMs or auto dealerships is expected.

• Strong technical knowledge and competency with Digital Marketing tools and solutions

• Excellent phone, written and oral communication skills

• Polished presentation skills required

• Computer proficiency in Microsoft Office – Excel, PowerPoint, Copilot

• Familiarity with Copilot or similar AI tools.

• Must have the ability to work effectively in a multi-disciplinary team across organizations

Preferred Qualifications

• Master ’s degree in a related field is strongly preferred

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

 

 

Application Deadline: 01/20/2026