Occupancy Program Management Analyst

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

This position supports the management of the client's CAFM/IWMS system, space and occupancy data, and the analysis and development of space and occupancy reporting and dashboards while collaborating and communicating with other members of the Workplace Agility occupancy planning team, project management and facilities management teams, and corporate real estate and client partners. You will support delivery of accurate data, drawings, and reporting within the client portfolio using a CAFM/IWMS database system and other tools while processing updates of space and people data, performing data and drawing audits, and participating in data governance programs. This role contributes to JLL's business objectives by providing space data and occupancy metrics that contribute to delivering global occupancy and real estate decisions and strategies, assisting with validation of space and occupancy data and reporting out on occupancy metrics including supply/demand, vacancy, density, utilization, and cost metrics, and acting as point of contact for database and drawing questions concerning assigned portfolio while supporting maintenance of accurate data in CAFM/IWMS database application.

What your day-to-day will look like:

• Support maintenance of accurate data in CAFM/IWMS database application while validating data to determine readiness for reporting and benchmarking
• Support management of all administration forms and corresponding data elements including space categories, space types, organization hierarchy, and capacities
• Ensure drawing and data standards are followed while documenting any account specific deviations from standards and coordinating with CAD/CAFM service vendors
• Manage user access for all modules of space management technology while serving as technology trainer for both client users and Occupancy Planning account team
• Review data errors within portfolio and report on remediation in regular QA cycle while supporting addition or removal of buildings, floors, space, and employee data
• Perform required data and drawing audits according to account procedures while managing schedule, results tracking, and reporting
• Process timely data corrections according to client SLAs while coordinating required drawing changes with Global CAD team
• Prepare, generate, and publish standard reports on weekly, monthly, and quarterly basis including building, room, and employee detail reports at various organizational levels.

Required Qualifications:

• Bachelor's degree or Diploma preferably in Architecture with strong Data Sense and proficiency in reading floor plans and understanding of spaces and areas
• 2-4 years work experience managing data preferably in occupancy or space planning for corporate clients including end to end data management life cycle
• Microsoft Office Suite proficiency with advanced skills in Excel and PowerPoint required for analyzing and creating data reports supporting data driven decisions
• Experience with AutoCAD and proficiency in maintaining data in database driven systems preferably in CAFM/IWMS database applications including FM Systems, TRIRIGA, Manhattan Centerstone, Archibus, or Serraview
• Excellent written and verbal communication skills with ability to work across cultures and languages when managing international portfolio
• Self-motivated with ability to work independently and within team to build relationships and interact effectively with business partners
• Comfortable with frequent or rapid change with flexibility to adapt to shifting priorities and ability to effectively manage time, organize, and prioritize deliverables.

Preferred Qualifications:

• Experience reviewing drawing files within AutoCAD and/or field redline drawings for completeness with strong knowledge of working with XREFs
• Understanding of creating 2D test fits from hand drawn sketch while performing ongoing maintenance of as-built AutoCAD/Revit floorplans to incorporate construction changes
• Knowledge of established AutoCAD/Revit drawing standardization guidelines with ability to prepare drawings for publish to various CAFM/IWMS Technology Systems
• Working knowledge of office space categorization principles including BOMA and OSCRE with understanding of circulation, egress, common, core, and amenity spaces
• Experience with Quality Assurance checks and management of tasks including drawing additions for new customers and polyline and label room number processes
• Background ensuring all documents follow JLL/client standards and layering formats with ability to report issues related to CAFM application to line manager
• Understanding of consistency in values, principles, and work ethic with commitment to client service in diverse, collaborative, and driven professional environment.

Location: Onsite

 At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.

JLL is an Equal Opportunity Employer committed to diversity and inclusion.

Location:

On-site –Belen, CRI

Job Tags:

GREF

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.