Observatory Ambassador

POSITION: Observatory Ambassador            

DEPARTMENT: Operations    

REPORTS TO: Nicholas Carver            

FLSA STATUS: Hourly Non-Exempt    

LEGENDS & ASM GLOBAL

Two powerhouse companies have joined forces to redefine excellence in sports, entertainment, and live events. Together, we combine unmatched expertise with a global reach, offering end-to-end solutions – from venue development and event booking to revenue strategy and hospitality.

Legends brings a 360-degree, data-driven approach across Global Partnerships, Hospitality, Merchandise, and Attractions, working with top-tier clients to deliver exceptional experiences.

ASM Global, the world leader in venue management and live event production, oversees 350+ iconic venues stadiums, arenas, conventions centers and theaters.

Our organization is committed to building an inclusive, innovative environment where differences drive solutions that benefit our team members, guests, and partners. Guided by our values of respect, integrity, and accountability, we create a workplace where everyone can succeed. Are you ready to be part of the team that is transforming live entertainment? Join us to make legends happen!

THE ROLE

The Observatory Ambassador will be a dynamic, interactive role within View Boston with a specific focus on the guest experience and how the guest relates to the View Boston experience. This position will play an integral role in providing local area, United States, and International guests with a unique, memorable experience.

ESSENTIAL DUTES AND RESPONSIBILITIES

• Greeting guests as they enter assigned areas.
• Ensuring safety of our guests while on tour or in your assigned areas.
• Provide a high level of customer service by engaging guests, answering questions, resolving issues, and providing service to ensure a great experience.
• Ability to retain learned knowledge and offer help to our guests by providing operational (Observatory lay-out, experience locations) answers to all inquiries.
• Effectively operate Observatory elevators and provide efficient direction for all attraction guests.
• Scan attraction tickets and direct guests to proper ques.
• Ability to follow direction and be a “team” player.
• Highly motivated, enthusiastic, and willing to engage guests and work in a highly busy, interactive environment.
• Ability to perform and present information in a concise, legible manner to our guests – must be able to speak loudly and clearly and have a commanding presence

• Practice safe work habits, follow all safety policies and procedures and regulations, complete company-wide safety training and any additional job specific safety training.
• Performs other duties as necessary or required by management.

SUPERVISORY RESPONSIBILITIES

Carries out supervisory responsibilities in accordance with all Legends & ASM policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty with energy and enthusiasm. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE     

• High school graduate, GED, or equivalent experience in comparable company.

SKILLS AND ABILITIES

• High level of demonstrated professionalism and customer service.
• Ability to memorize historical and technical information.
• Multi-lingual or sign language capabilities a plus.
• Entrepreneurial spirit, energetic and outgoing personality with a creative, and a proactive approach to work.
• Ability to lift up to 20 – 30 pounds, stand for extended periods of time, and work extended hours.
• Ability to work non-traditional hours (Nights, Weekends & Holidays as necessary).

COMPENSATION

Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life and disability insurance, paid vacation, and 401k plan.

WORKING CONDITIONS

Location: On Site at View Boston (Boston, MA)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE:

The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.