Job Description:
In this role, you will be responsible for managing customer accounts receivable and supporting timely cash collection while maintaining strong relationships with customers and internal stakeholders. You will act as a primary point of contact for customers and sales teams, helping to resolve billing questions, purchase order discrepancies, and payment issues. By assessing the creditworthiness of new and existing customers and proactively addressing overdue balances, you will play a key role in minimizing financial risk and supporting the company’s cash flow and overall financial health.
This Job is also suitable for persons with disabilities; attendance required – disabled-accessible building.
Learn more about our Prague center here: www.envistaprague.com
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Job Requirements:
Critical Responsibilities:
Perform daily collection activities and be responsible for monitoring overdue payments from customers.
Daily collection activities can be telephone calls, emails, sending reminders and statements.
Approaching customers daily to build up the relationship.
Responsible for maintaining the sub ledger of their region.
Maintain accurate and up to date customer details and account records.
Review and approve customer’s hold releases.
Drives necessary actions to improve DSO and bad debt percentages.
In cooperation with Sales Managers and Sales reps and CS discuss the status and new orders of our customers.
Prepare collection arrangement.
Responsible for adjustments, handle queries and resolve problems within company guidelines and policy.
On an ad- hoc basis the employee may be asked to perform tasks not listed here.
Critical Knowledge and Qualifications:
College level (MBO) education in Finance, Accounting or Business or bachelor equivalent education.
Credit collection qualification desirable.
Computer Skills (Office, Oracle/SAP, Outlook).
Critical Skills/technical know-how:
Fluent in English plus native Portuguese speaker (C1 level), Spanish as a second language highly preferred.
Previous experience with credit & rebill process and credit notes allocation.
Customers accounts reconciliation.
Skilled in using Excel.
Knowledge of SAP or Oracle desirable.
Knowledge of credit collections process and use of collection automation tools desirable.
Aptitude for customer orientated and service minded approach.
Collaborative and team orientated approach.
Critical Experience:
2-3 years’ experience in similar customer focused roles
Shared service center experience preferably in a multinational corporate environment
Operating Company:
CorporateEnvista is a global leader in the dental industry, uniting more than 30 trusted brands—including DEXIS, Kerr, Nobel Biocare, and Ormco—under one mission: partnering with dental professionals to improve patients’ lives. With a heritage of category-defining innovation, our brands have shaped modern dentistry: Nobel Biocare introduced the first dental implant, Ormco is a pioneer in both traditional and digital orthodontics, DEXIS has long been at the forefront of 2D, 3D and intraoral imaging, and Kerr has supported clinicians for over 135 years. Our high-performing culture is underpinned by our CIRCLe Values and the Envista Business System. Guided by these, we deliver a comprehensive portfolio of technologies, consumables, and services that empower clinicians to provide confident, efficient care—today and for the future. Learn more at http://envistaco.com.
Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate. Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes. An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening. Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.