O2C Continuous Improvement Lead Bogota
About the job
Our Hubs are a crucial part of how we innovate, improving performance across every Sanofi department and providing a springboard for the amazing work we do. Build a career and you can be part of transforming our business while helping to change millions of lives. Ready? As within our O2C Continuous Improvement Lead Bogota in our Order To Cash team.
The Order to Cash Continuous Improvement Lead serves as a strategic change agent at hub level responsible for operational excellence & process optimization across the entire O2C value chain. This role is instrumental in the design, implementation, and governance of continuous improvement initiatives that deliver measurable business value while ensuring compliance with GXP requirements.
The position requires a balance of analytical rigor, project coordination, and cross-process leadership to transform operational processes, enhance customer experience, and drive financial performance. The lead will champion a culture of continuous improvement across O2C hubs.
Key Responsibilities
Change Management & Adoption
- Foster a culture of continuous improvement and operational excellence
- Lead change management plan as primary change ambassador by proposing, deploying, measuring change adoption plan for Hub end users in partnership with the Transformation Lead & Key Users
- Coordinate and provide consolidated view on user adoption through metrics
- Consolidate change impact analysis from various sources, identify solutions and implement at Hub level, escalate if needed
- Facilitate workshops to drive continuous improvement in culture Hub Continuous improvement orchestration
- Serve as the primary liaison between hub operations and BOOM teams and ensure methodology consistency
- Establish workforce planning for the impacted hub expertise (Key Users, SME, team leads and Process managers) to prioritize initiatives and anticipate potential backfill needs (e.g projects requesting full-time Key Users for 6 months)
- Ensure Continuous Improvement tracker is up to date for all initiatives led by the Hub Teams
- Ensure planning adherence on agreed initiatives
- Orchestrate initiatives from ideation to implementation and value tracking according to the DAI in place
- Support prioritization and monitor adoption/value delivered in coordination with Process Managers
Process analysis coordination
- Conduct comprehensive process mapping and analysis to identify bottlenecks, inefficiencies, and improvement opportunities and accelerate value creation
- Partner with Key Users and business teams to understand pain points and requirements
- Conduct root cause analysis for process failures and implement corrective actions
- Ensure that deviations are created in Veeva Vault for GXP activities and mitigated
- Ensure that deviations and exceptions are created in Veeva Vault versus GOPs.
- Support Core model adherence evaluation and follow-up on actions to close the gaps
- Identify opportunities for process automation and digital transformation
- Ensure successful implementation of new processes
- Identify opportunities for process automation
About you
- Experience: 5+ years of progressive experience in process improvement, operational excellence, or business transformation
- Demonstrated success leading improvement initiatives with measurable business impact
- 3+ years of experience in Order to Cash or financial operations, preferably in a global shared services environment
- Experience working in GXP-regulated environments and quality management systems (Veeva) is a plus
- Experience with advanced data analysis and performance measurement methodologies
- Demonstrated expertise in process design, implementation, and governance
- Soft and technical skills: Advanced knowledge of continuous improvement methodologies
- Proficiency in data analysis and visualization tools (Advanced Excel, Power BI, Tableau)
- Strong understanding of SAP S4HANA and O2C modules
- Knowledge of automation technologies (RPA, workflow automation)
- Understanding of internal controls, compliance requirements, and risk management
- Leadership & Influence
- Ability to influence without direct authority across organizational boundaries
- Change management expertise and ability to drive adoption of new processes
- Coaching and mentoring skills to develop continuous improvement capabilities in others
- Business & Analytical Skills
- Advanced problem-solving and analytical thinking
- Financial acumen and ability to quantify business impact
- Project and program management expertise
- Systems thinking and ability to understand complex interdependencies
- Communication & Collaboration
- Facilitation skills for workshops and collaborative sessions
- Negotiation and conflict resolution capabilities
- Presentation skills and ability to articulate complex concepts clearly
- Education: Bachelor's degree required in Business Administration, Finance, Engineering, Industrial Engineering, or related field; master’s degree preferred
- Professional certification in continuous improvement methodologies (Lean Six Sigma Green Belt or Black Belt) is preferred
- Languages: Advanced English written and verbal
- Second languages is a plus
Why choose us?
- Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
- You’ll be part of leading the first experiences a job seeker has with Sanofi and ensuring it is best-in-class and driving conversions.
- You’ll be part of a truly diverse cross-cultural team and can have real business impact.
- Flexible working policies, including up to 50% remote work.
- Private medical care, life and health insurance, and gender-neutral paid parental leave
- Colombia is one of Sanofi’s key locations for new talents, having a big footprint with the Bogota HUB and its best-in-class operation.
- Mexico and Argentina Play an instrumental part in creating best practice and innovation within our 3 vaccines production plants.
Pursue Progress. Discover Extraordinary.
Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.
At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!
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Pursue progress, discover extraordinary
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!