NZ - Customer Service Delivery Representative

The Opportunity

We’re on the lookout for energetic, customer-focused individuals to join our Contact Centre team. This is a fantastic opportunity to get your foot in the door, build valuable skills, and make a real impact.

Your main focus will be to ensure that our customers receive exceptional service throughout their journey with us, with day-to-day tasks involving the handling of customer enquiries, processing orders, and addressing any concerns of complaints promptly and professionally.

Embracing a cross-functional approach, you’ll have the opportunity to work closely with teams across the organisation, such as logistics and branch operations – supporting our mission to help keep people safe on our roads.

You’ll be joining a collaborative and vibrant team and given full support and training to ensure you are perfectly equipped with all the knowledge and solutions you will need to help with customer queries.

Location: NZ Napier Support office (105 Ford Road, Onewaka 4110)

Hours: 20 hours per week rostered between 07:00am and 05:00pm Monday to Saturday, with the Saturday worked on rotation.

What we’re looking for

• Prior experience in a customer service role, ideally with phone or administration will be an advantage.
• Excellent communication and problem-solving skills.
• Proven ability to provide exceptional customer support when customer expectations were not met.
• Excellent multitasker.
• Confident with computers and using multiple systems.
• Ability to work independently and efficiently while also ensuring availability to work the rostered hours between 07:00am and 07:00pm Monday to Saturday, with the Saturday worked on rotation.

What we offer

• Full training and support to develop the relevant knowledge to support customers.
• Opportunities for hybrid working after full training.
• We offer a comprehensive wellness programme, including a free day-to-day health cover plan designed by Southern Cross to help you actively take care of your health and keep costs down.
• A fantastic reward programme - earn vouchers and discounts across 70+ New Zealand businesses – Groceries, Fashion, Health/Beauty, Home/Garden, Entertainment, Travel/Holiday.
• We offer a yearly $200 wellbeing fund to support the cost of a variety of activities or initiatives that help to improve or promote your Wellbeing in some aspect, these include but is not constricted to: Medical/Health related costs, Gym/Team fees, Immunisation/flu shots, Self-development classes, Sports equipment, Dietician, Opticians, Spa Day Visits.
• A paid day off your birthday month.
• We offer our new parents 10 days paid leave to spend time attending appointments or just take time out to bond as a new family.
• One fully paid day one a year to support your community in some small way. 
• Great career development opportunities with opportunities for international transfers or secondments. 

About us – Belron New Zealand (Smith&Smith®, Laser® and Exceed)

Belron® is the world's leading vehicle glass repair and replacement group, operating in 40 countries across 6 continents, and home to 26000 employees.

Our New Zealand operations consist of three well-respected brands in the market being Smith&Smith®, Laser® and Exceed. Smith&Smith® is New Zealand’s leading Automotive Vehicle Glass Repair and Replacement specialist; Laser is New Zealand’s leading Plumbing and Electrical brand and Exceed is a leader in repairing door and window hardware.

At Belron New Zealand, you'll find a supportive atmosphere that encourages professional growth and values diversity. We believe in recognising and rewarding the contributions of our team members, offering competitive pay rates, comprehensive benefits, and ongoing opportunities for development. We also take our role in society seriously and are proud to have been awarded a Gold 2022 EcoVadis Sustainability Rating for the third consecutive year – putting us in the top 5% of global companies for social, environmental, and ethical performance. 

If you’re interested in learning more or want to apply for the role, click Apply Now.