Job Title
Nursing Intake SpecialistLocation
CSI Plano TXAdditional Location(s)
Employee Type
EmployeeWorking Hours Per Week
40Job Description
The Nursing Intake Specialist is responsible for initiating the first contact between the nursing team and patient. The specialist will work with Nursing Management and Nursing supervisors to coordinate new patient initial visits and complete post-infusion assessments. Participates in Quality Improvement Projects as directed. The specialist will attend to the patient’s needs with utmost patience, care, compassion and understanding.
Location: Plano, Texas
Schedule: Monday – Friday; 8:30am – 5:00pm (100% On-Site)
Pay Range: $24.00 - $38.00/hr (DOE)
Include the following. Other duties may be assigned, as necessary.
Responsibilities
Conduct a phone interview with new patients upon pharmacy initiation to schedule.
Introduce the patient to appropriate supervisor, providing their name and phone number.
Provide a brief overview of home infusion visits.
Gather details regarding patient scheduling needs (i.e., patient preferred schedule dates/times, etc.)
Responsible for conducting post-infusion assessments upon patients completed initial first visit to assess patient outcomes.
Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
Documents current clinical data on the patient’s profile as appropriate.
Collaborates with other referral stages, such as Intake Prep, Patient Care Coordination, Pharmacist Verification to ensure complete patient care.
Conducts disease specific clinical assessments, as applicable.
Maintains continuity among teams by documenting and communicating actions, irregularities, and continuing needs.
Maintains patient confidence and protects operations by keeping information confidential.
Provides high quality services to the home-care patient and the home-care referral source.
Consistently represents the company in a professional manner.
Maintains effective working relationship and cooperate with all personnel in the Company.
Adheres to the Company’s compliance requirements as stated in the policy and procedure manual and all other related policies.
Performs other duties and responsibilities as assigned.
The incumbent is expected to conduct all communication and assignments professionally with peers, supervisors, subordinates, vendors, customers, and the public.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Provide the highest level of professionalism, responsiveness, and communication to build and maintain the maximum customer base possible.
Must possess the ability to multi-task and frequently change direction.
Must have and maintain a valid driver's license, maintain automobile insurance coverage, and have access to a reliable automobile.
Licensed practical/vocational nurse with current state licensure
Work experience as a professional nurse, preferably in a like work environment
Must possess the ability to make independent decisions, when necessary
Must possess the ability to deal tactfully with a team of inter-disciplinary professionals, residents, family members, visitors, government agencies, and the public.
Must be knowledgeable of nursing and medical practices and procedures, as well as state, federal and regulatory requirements that pertain to long-term care.
Must be able to interpret and implement the programs, goals, objectives, policies, and procedures of
Basic level skill in Microsoft Excel (for example: using SUM function, setting borders, setting column width, inserting charts, using text wrap, sorting, setting headers and footers and/or print scaling)
Basic level skill in Microsoft PowerPoint (for example: applying a theme, formatting character spacing, inserting a picture, changing slide layout and theme colors, adding transitions, customizing slide numbers, changing chart style and/or formatting font)
Basic level skill in Microsoft Word (for example: inserting headers, page breaks, page numbers and tables and/or adjusting table columns)
Active Licensed practical/vocational nurse
Two years’ experience working as a nurse in a Specialty Pharmacy (preferred)
Prior experience in home infusion, specialty pharmacy, or complex therapy intake (preferred)
Strong background in insurance verification, benefits investigation, or PA coordination (preferred)
Internal equity across Texas-based Intake, PCC, and Patient Access roles (preferred)
Market competition within the Plano/Dallas healthcare sector (preferred)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, climb stairs, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.
The employee frequently lifts and/or moves up to 20 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This job generally operates in a clerical office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. While performing the duties of this position, the employee may travel by automobile and be exposed to changing weather conditions.
This description is intended to describe the essential job functions, the general supplemental functions, and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities, and requirements of a person so classified. Other functions may be assigned, and management retains the right to add or change the duties at any time.
NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.
By supplying your phone number, you agree to receive communication via phone or text.
CSI Pharmacy is an Equal Opportunity Employer