Nurse Coordinator

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Acts as a liaison between providers, departments, other healthcare professionals and schedulers to coordinate testing, scheduling, referrals etc. Develops and implements strategic interventions across the system to improve patient access and navigation.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Current Registered Nurse license issued by the state in which services will be provided or current multi-state Registered Nurse license through the enhanced Nurse Licensure Compact (eNLC).

2. State criminal background check and Federal (if applicable), as required for regulated areas

3. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE:

1. Two years’ experience as an RN OR five years’ experience as an LPN required.

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

1. Bachelor's Degree in nursing(BSN).

EXPERIENCE:

1. Experience in outpatient clinical setting.

2. Proficient with Epic Cadence/Scheduling.

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position.  They are not intended to be constructed as an all-inclusive list of all responsibilities and duties.  Other duties may be assigned.

1. Attends conferences or educational opportunities to ensure up to date knowledge. 

2. Act as point of escalation for  providers, providing triaging and medical advice where applicable.

3. Coordinate scheduling, testing, and referrals across multiple departments to ensure patients move efficiently through their care pathway.

4. Monitors and manages patient’s appointments, testing and labs necessary for the patient population. 

5. Partners with specialty leaders and enterprise resources to identify areas of opportunity for improvement of access and navigation

6. Develops and implements strategic interventions across the system to improve patient access and navigation

7. Review patient charts to identify outstanding testing, labs, or clinical prerequisites and ensure completion before appointments.

8. Facilitate accurate and complete referrals, ensuring required documentation and clinical information are in place before scheduling.

9. Document coordination activities and communication in the EHR, using Epic tools and work queues to track needs and progress.

10. Participate in relevant meetings or workgroups focused on patient access, navigation, and workflow optimization.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Heavy/Hard work: Work requires strength and/or stamina, lifting, moving, stooping, reaching, positioning of patients, standing, walking, carrying of patients, materials and equipment weighing  35+lbs.

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Prolonged time sitting or at desk

2. Travel may be necessary in departments with multiple locations.

SKILLS & ABILILTIES:

1. Strong working knowledge of scheduling workflows and referral processes.

2. Ability to troubleshoot complex access and coordination issues.

3. Excellent communication and problem-solving skills.

4. Proficiency in Epic or similar EHR platforms.

5. High attention to detail and accuracy.

6. Ability to work collaboratively with diverse clinical and administrative teams.

7. Strong organizational and multitasking abilities.

8. Ability to identify system-level barriers and propose actionable solutions.

Additional Job Description:

Scheduled Weekly Hours:

40

Shift:

Exempt/Non-Exempt:

United States of America (Non-Exempt)

Company:

SYSTEM West Virginia University Health System

Cost Center:

1656 SYSTEM Access Center

Address:

1085 Van Voorhis Rd

Morgantown

West Virginia

Equal Opportunity Employer

 

West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.