Role Summary:
The Nuclear Quality Assurance Manager is responsible for leading the day-to-day Nuclear Quality Assurance function of the Raleigh site in support of the site’s Annual Operating Plan (AOP) and all associated performance objectives. This role leads all quality assurance and quality control activities and processes for the site’s nuclear and commercial quality programs to ensure compliance with all applicable customer order requirements, codes and standards, a safe work environment, employee development and engagement, quality process execution resulting in a quality product, and adherence to the project execution plan supporting on-time delivery to customers. This leadership role must demonstrate and coach enterprise leadership mindset behaviors, facilitating a process transformation and cultural transformation across the Raleigh site. Travel is expected to be less than 10%.
Standard office hours: 7:30AM – 4:15PM, Mon-Fri, including occasional Saturdays
Responsibilities:
Provide leadership as well as strategic and tactical direction to the Quality Assurance team in support of the Raleigh business objectives. The Quality Assurance team is responsible to effectively establish, direct, and implement the site Quality Assurance Program and is charged with the ownership to ensure compliance to all applicable codes and standards and all relevant Flowserve policies and procedures.
Lead site-wide efforts to drive process and product defects out of the daily work activities and deliverables. Implement an effective root-cause analysis and corrective action management program to ensure causes of defects and escapes are thoroughly understood and corrective and preventative actions are implemented and sustained. Drive the adoption of poka-yoke solutions where possible.
Actively support the development of a vibrant Health, Safety and Environment (HSE) culture across the site. Support the growth of HSE programs, execute improvement activities, and facilitate cultural change to drive achievement of all HSE objectives.
Establish and maintain an effective team communication and performance management process to ensure daily visibility to team performance, confirmation of standard work processes, proactive and robust problem solving of deviations, and on-going coaching and continuous improvement.
Drive the deployment of Lean principles and partner with the site CI Manager to continually analyze and improve all internal Quality Assurance and Quality Control processes to drive waste out of the system, shorten order shipment lead-times, and deliver greater value to customers. Ensure the team is leveraging Lean training and coaching opportunities and fostering a Lean culture through on-going Lean projects, problem solving methods, and daily work management systems.
Develop a culture of employee engagement, diversity and inclusion, accountability, and job satisfaction to make the Raleigh site an employer of choice. Attract, identify, develop, and retain organization talent in an ongoing effort to support the talent management philosophy of the site. This includes all facets of talent acquisition, performance management, succession planning, role clarity, and employee learning and development. Lead the implementation of employee training programs and career development activities so that the team is continually enhancing their performance capabilities. Continuously evaluate the team structure, staffing levels, and capabilities to ensure the resources are adequate for current and proposed operating plans.
As a site leader, demonstrate unwavering commitment to the Flowserve Values and Behaviors, driving a culture of high-performance in the way we think, act, and operate. Maintain strict adherence to the Flowserve Code of Conduct, and flow down the same expectations throughout the Quality organization.
Requirements:
Bachelor’s degree in an engineering, operations, or business-related field. For internal FLS candidates, seven years of quality assurance leadership experience in an engineered manufacturing business may be accepted in lieu of a degree.
7+ years of demonstrated success leading or working in a nuclear quality program that meets the requirements of ASME BPVC Sections II and III, 10 CFR 50 Appendix B, and ASME NQA-1, as well as ISO 9001:2015.
Experience leading or working in a quality program that meets the requirements of ASME BPVC Section VIII, Div. 1, Section IX, and Section I B31.1.
Strong root cause problem solving and analytical skills according the DMAIC framework or similar, with demonstrated ability to make critical decisions and sustainable improvements.
Strong communication skills (verbal, written, and public speaking)
Strong organizational and interpersonal skills, with ability to listen, understand and lead others.
Demonstrated ability to motivate, inspire teamwork, and to consistently acknowledge contributions by others.
Willing to travel up to 10%
Preferred:
Certified Manager of Quality/Organizational Excellence (CMQ/OE) or similar.
Experience with the European Pressure Equipment Directive 2014/68/EU.
Familiarity with French nuclear industry requirements according to RCC-M.
CIP Green Belt training and/or Lean Manufacturing experience.
Flowserve offers competitive pay, annual bonuses, medical benefits on day 1, generous paid vacation time, paid holidays, 401(k) and many other excellent benefits!