North Europe Customer Service Manager (flexible location in North Europe)

Our Global functionalized Customer Service organization within Sales & Marketing is supporting to drive our growth ambitions, productivity and profitability targets, always with the customer in focus. We have Customer Service representatives located all over the world, creating a diverse environment, and holding a high level of expertise & service mind-set. We’re now looking for a North Europe Customer Service Manager to strengthen our North Europe team further and safeguard our interests going forward.

Your mission

In this role, you will take full responsibility in terms of delivering world-class customer service to our end customers within North Europe. You will contribute to increased profitability & productivity by streamlining your organization to increase the level of support with true focus on direct customer value. You will be leading a team of experienced Customer Service representatives located in North Europe. You will also be a member of the North Europe Leadership team and report to the Regional Customer Service Manager Europe.     

Your profile   

• We see that you are a person with a strong & natural customer service mind-set and with a good understanding on how to leverage from your Customer Service team by continuously increasing the level of support to the relevant stakeholders within the business.
• You have strong change management skills and experience, so that you are agile in your approach and able to adapt to fast changing customer demands.
• A deep understanding of the Forecast to Deliver process is a must to be able to follow the interactional touchpoints pre-market, in-market and aftermarket supporting the customer journey.
• You take decisive and firm decisions based upon the best interest when it comes to cost, quality, well-being and value creation.
• With the customer is in focus you need excellent communication skills, both verbal and written in English.
• Deliver on KPIs & targets set to support the strategic direction ahead is a part of your natural drive. 
• You have strong social and communication skills and serve as the motivational source towards your team.
• You have a natural way of thinking pro-actively to be one step ahead and drive improvements efficiently within your team towards a true pro-active work environment.
• Since you’re in daily contact with internal & external stakeholders you have a way of connecting, building and leveraging global networks & building new relationships.
• With your social skills and an exceptional service mentality you create a world-class customer experience.

Education: University degree

Experience: 10+ years of experience in Customer service with at least 5 years in a people management role.

Our Seco culture 

Our core values of Winning Together, Curiosity, Responsibility and Customer focus enable us to ensure success in everything we do. For us, it’s also clear that our diversities form an amazing foundation for achieving great results. Visit our LinkedIn or Facebook to get to know us and our products further. 

Application

As selection and interview will be made continuously during this recruitment, we advise you to send your application as soon as possible and no later than 30th January 2026.  

Contact information   

For further information about this position, please contact Wendy Freeman, hiring manager, at wendy.freeman@secotools.com

Union contacts – Sweden    

·       David Romlin, Unionen, +46 (0)70-608 46 90  

·       Jörgen Andersson, Akademikerföreningen, +46 (0)70-548 10 70 

·       Benny Christiansen, Ledarna, +46 (0)70-523 50 60  

Recruitment Specialist: Anton Karlsson