We are seeking a dynamic and results-driven Strategic Account Director to lead and grow some of our largest and most critical partnerships headquartered across North America. This role is ideal for a relationship-focused professional with a strong commercial mindset and a passion for solving complex strategic challenges.
Role Responsibilities:
Establish, nurture and grow a portfolio of assigned strategic accounts in North America.
Meet and exceed revenue targets associated with current accounts.
Review and analyze partner performance data as compared to peer set or competitors to gain insight into improvements required.
Establish a deep understanding of partner business model, businesses, goals and how success is defined across constituents.
Partner across the organization to solve complex strategic network challenges and drive roll out of strategic network opportunities.
Engage in delivery of annual account plans with clearly defined goals, success measure, and accountability for results and conduct at minimum quarterly in-person update meetings to ensure success.
Support renewal and retention discussions and negotiations to ensure win-win outcomes.
Ensure all activities are accurately reflected in the CRM tool
Establish, nurture and grow relationships at each assigned partner across all levels, scope and geography, including holding in person meetings with networks.
Review and analyze partner performance data as compared to peer set or competitors to gain insight into improvements required.
Partner across the organization solve complex strategic network problems and support roll out of solutions to networks.
Role Requirements:
5-7 years of proven success managing and growing revenue with account management experience. Retail, digital and/or financial services industry experience a plus.
Bachelor’s degree in Business, Finance, or a related field preferred.
Outstanding communication and management skills with ability to influence individuals and teams
Effective people and relationship management success required.
Advanced Microsoft skills, including ability to create professional client-facing and internal presentations.
Outstanding communication, relationship-building and presentation skills to influence and persuade others.
Strategic and creative thinker to develop concepts that deliver results.
Organizational skills and attention to detail to fully execute plans.
Ability to multi-task and prioritize in a fast-paced and dynamic work environment
WORK SHIFT
REMOTE - work from home Massachusetts
Salary
The base salary for this role is $130,000 – $165,000 USD annually plus a sales compensation plan and long-term incentives that align with individual and company performance. Actual salaries will vary based on candidates' qualifications, skills, and competencies.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your United States specific benefits include:
Parental Leave
Family First Programs
Medical, Dental, and Life Insurance
Tuition Repayment Assistance Program
For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.
Other Details
As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to careers@westernunion.com.
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
03-25-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.