North America OS Digital Presales Solutions Architect

North America OS Digital Presales Solutions Architect

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE office.

Job Description:

Job Family Definition:

Provide technology consulting to external customers and internal project teams. Responsible for providing technical support and/or leadership in the creation and delivery of technology solutions designed to meet customers’ business needs and, consequently, for understanding customers’ businesses. As trusted advisor create and maintain effective customer relationships so as to insure customer satisfaction. Maintain knowledge of leading edge technologies and industry/market domain knowledge. Actively contribute to the company’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects. Shape technical direction and technical strategies within the organization and for external customers. Accountable for consistent and significant chargeability levels (or expense relief for internal project teams) and for assisting in meeting or exceeding revenue and customer satisfaction goals. Contribute to organization’s profitability by generating and cultivating new business opportunities and by providing technical support for deal proposal development.

Management Level Definition:

Contributions include applying intermediate level of subject matter expertise to solve common technical problems. Acts as an informed team member providing analysis of information and recommendations for appropriate action. Works independently within an established framework and with moderate supervision.

Responsibilities:

• Responsible for the designed of custom solutions and assigned tasks within the solutioning, approval and transition hand-off cycle of a project.
• Understands a broad spectrum of the company's technology in order to deliver part of a detailed technical solution design, which meets customer requirements.
• Develop custom solutions for end-customers that may include technical services such as lifecycle services (i.e., onsite services for installing new systems, data privacy, recertifications), proactive support services (Complete Care Next), End of Support Life/Multivendor Solutions and custom maintenance scope.
• Works with minimal direction from the technical lead and with customer nominated representatives to accomplish assigned tasks.
• Contributes to design for specific deliverables and assists in the development of technical solutions.
• Participates as part of a team and maintains good relationships with team members, internal stakeholders and customers directly..
• Understands the company strategy and the SA role that the individual plays.
• Uses knowledge tools and re- uses information for the benefit of projects, and of professional development.
• Uses and contributes to technical forums within the company environment and local professional communities and technical user groups.

Education and Experience Required:

• 3 - 5 years of technical experience years and/or equivalent Bachelor's degree in computer science or related IT Engineering programs or area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).
• Proven professional experience in technical support, IT-related customer service, or IT project management/support roles.
• Strong English communication skills, written and spoken (C1 or C2 Proficient)
• Proficient in Microsoft Office applications
• SAP experience is a plus

Knowledge and Skills:

• Has sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
• Understands HPE Technology Infrastructure (i.e., Compute, Storage, Networking, Hybrid and AI Solutions) and Architecture, with knowledge in identifying the components of technology devices and their purpose.
• Fast learner of technology concepts and understanding the purpose of technologies
• Strong consulting skills to capture customer requirements and preferences
• Sense or urgency to manage time properly when answering to customers
• Great attention to detail around both the deliverables and the process followed to complete tasks
• Strong teamwork to collaborate and deliver solutions more effectively and document knowledge to share with others
• Sufficient depth and breadth of technical knowledge to be individually responsible for the implementation of a specific deliverable.
• Able to design and determine applicable technical deliverables for a custom solution.
• Ability to perform/drive resolution of problems raised through the designed process of custom technology solutions.
• Able to communicate broad and specific concepts with team and to peers.
• Able to produce documentation for use by stakeholders and customers.

Desired Skills (but not mandatory)

• Technology certifications issued by HPE (Tech Pro ATP/ASE), Dell, Lenovo, Cisco, Broadcom, Marvell, Microsoft, Oracle, Amazon AWS, CompTIA, Vmware, Nutanix
• Project Management Certifications (i.e. PMP, Six Sigma, ITIL, Scrum)

Accountability, Accountability, Active Learning, Active Listening, Bias, Business Growth, Client Expectations Management, Coaching, Creativity, Critical Thinking, Cross-Functional Teamwork, Customer Centric Solutions, Customer Relationship Management (CRM), Design Thinking, Empathy, Follow-Through, Growth Mindset, Information Technology (IT) Infrastructure, Infrastructure as a Service (IaaS), Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Process Improvements, Product Services, Relationship Building {+ 5 more}

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Job:

Services

Job Level:

TCP_02

    

    

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

   

No Fees Notice & Recruitment Fraud Disclaimer

 

It has come to HPE’s attention that there has been an increase in recruitment fraud whereby scammer impersonate HPE or HPE-authorized recruiting agencies and offer fake employment opportunities to candidates.  These scammers often seek to obtain personal information or money from candidates.

 

Please note that Hewlett Packard Enterprise (HPE), its direct and indirect subsidiaries and affiliated companies, and its authorized recruitment agencies/vendors will never charge any candidate a registration fee, hiring fee, or any other fee in connection with its recruitment and hiring process.  The credentials of any hiring agency that claims to be working with HPE for recruitment of talent should be verified by candidates and candidates shall be solely responsible to conduct such verification. Any candidate/individual who relies on the erroneous representations made by fraudulent employment agencies does so at their own risk, and HPE disclaims liability for any damages or claims that may result from any such communication.