Nordic Business Developer

Business Development & Strategy - Large, Complex & International Claims

Nordic Business Developer

You could call it Nordic Business Developer, but we are actually looking for a complexity eliminator & solutions innovator.

When unexpected things happen in our customers’ lives, we are always by their side. At If, customer focus permeates our entire culture. We strive to create the best claims handling service possible for our customers by eliminating any waste or complexity within our processes. Effective & efficient processes aimed at delivering the best possible service for our customers.

About the role

The core purpose of the role is to lead & drive operational process improvement initiatives across the Large, Complex & International (LCI) claims group. To do this you will be working closely with other members of the Business Development & Strategy team. In addition to your role in the team, you are expected to actively share experiences & knowledge with local operational teams within the Large, Complex & International claim unit.

Your tasks & responsibilities will vary depending on the needs, but will include:

• Identifying process optimisation opportunities across the LCI claims function.
• Analysing performance data to identify improvement opportunities.
• Coaching teams to improve their operational performance measures.
• Delivering key improvement projects across the Nordic region.
• Coaching & supporting local operational teams to implement strategic improvement initiatives.
• Supporting the Claims strategy deployment process in Sweden or Denmark.
• Implementing & managing the LCI continual improvement framwork for the unit.

About the unit

The Business Development & Strategy team is a Nordic group that forms part of the Large, Complex & International claims function. Our focus is to help create a positive change for the teams we work with through operational excellence. (Lean, Six Sigma, ToC, TQM)

Our role varies from supporting local improvement initiatives in each country through to managing complex projects across the Nordic region. We are now offering an exciting opportunity to work in a dynamic environment with a great team.

Although you are an integral member of Business Development & Strategy team, you will also work closely with one of the country based Large, Complex & International claim management teams. The aim is to help & support them to make positive improvements to the way they work, to share experiences and to create best practices together.

Join us for a cup of coffee and we will tell you more!

Who are you…?

We think that you identify yourself with the following:

• You love continual improvement & ideally are certified in one of the core improvement philosophies. (Lean, six sigma, Theory of Constraints (ToC) or Total Quality Management (TQM))
• You are pragmatic & can easily apply your knowledge to different situations. (I.e. you don't take a one size fits all to problem solving.)
• You like helping people by actively collaborating with them to find common ground & to make a difference.
• You like figuring out how things work & why. When you realize that something could work better or more efficiently, you try your best to change it.
• You can motivate & inspire others to make change by talking of future possibilities.
• You can establish effective improvement teams with people from different backgrounds & skills by building trust & communicating openly with them.
• You’re not just an expert in continuous improvement but you’re also a coach. Someone that enjoys sharing their knowledge with others.
• You cherish your work-life-balance and you know your limits.
• You can be counted on to finish what you started & deliver on your promises.
• You are comfortable working in English.

Practicalities

The position is a full-time position and located in Sweden or Denmark. Some travel to other offices across the Nordic region is required.

Last day to apply is 19th of December 2025. Register your CV and personal letter in Workday. ‘Final candidates will undergo a background check before employment.

For more information please contact:

Adam Franklin, Head of Business Development & Strategy +358 50 567 9648.

Last day to apply is 19th of December 2025.