Non-Financial Regulatory Reporting Operations Manager - Philippines

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
 

Job Description:
This job is responsible for leading a segment or a small operations unit for a site, region, or product line within the bank's internal operations. Key responsibilities include identifying, analyzing, and resolving complex problems, ensuring compliance with policies, and developing and implementing new processes to improve operating efficiency and ensure accuracy of workflow. Job expectations include overseeing day-to-day activities of employees, including executing transactions and managing the budget, expenses, forecasting, and reporting.

Responsibilities:

• Lead the reporting team
• Manage team capacity, workload distribution and resource planning to ensure full operational coverage
• Oversee report preparation, review, and approve reports.
• Ensure all reports meet accuracy, completeness, and timeliness requirements
• Maintain strong documentation, controls, and quality standards across all reporting processes.
• Communicate proactively with report owners, internal stakeholders, senior leadership on reporting status, issues and improvements.
• Maintain regular connects with Regulators, when necessary
• Ensure adherence to evolving regulatory requirement
• Monitor and interpret regulatory changes, access impact, and implement updates to reporting processes.
• Manage escalations processes for reporting errors, delays, data quality issues and control breaches
• Conduct root cause analysis and drive remediation initiatives as needed.
• Oversee audit engagements and QA assessment, provide required information, and ensure timely closure of findings.
• Maintain reporting calendar, governance framework and operational flows
• Lead and support reporting related projects including system upgrades, automation initiatives and process optimization.
• Implement best practices to enhance data quality, reporting efficiency and control robustness.
• Drive continuous improvement and innovation within the reporting function.
 

Responsibilities:

• Forecasts and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive Operational Excellence
• Applies knowledge of the end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations and product lines
• Develops and analyzes procedures to enhance unit and/or product-related activities and oversees budget and expense management, reporting, and forecasting for designated areas
• Evaluates efficiencies and identifies areas of improvement and growth to the overall process, identifying data, metrics, and key performance indicators to measure process effectiveness
• Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance to support an inclusive work environment

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the “why” and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner’s mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Skills:

• Business Operations Management
• Customer Service Management
• Performance Management
• Process Performance Measurement
• Talent Development
• Account Management
• Client Management
• Leadership Development
• Process Management
• Relationship Building
• Hiring and Onboarding
• Policies, Procedures, and Guidelines Management
• Process Design
• Risk Management
• Workforce Analytics

Required Skills: Requirements:
1. 7+ years’ experience in financial / regulatory reporting
2. Strong analytical and problem-solving skills with a focus on data accuracy and compliance.
3. In-depth knowledge of regulatory frameworks
4. Proficiency in process optimization, automation, and requirements analysis.
5. Excellent communication, presentation, and stakeholder management skills.
6. A drive to bring best-practice control and process
7. Expertise in interpreting regulatory language and communicating it clearly
8. Great planning, problem solving, and organizational skills
9. A leadership mindset
10. The ability to meet deadlines under pressure
11. A proven ability to successfully adapt to, identify, drive, and implement change
12. An excellent understanding and appreciation of risk and control frameworks, including process documentation, control documentation and supervisory frameworks.