At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.
La posición de Agente NOC Non-Tech Service Desk corresponde a un rol no técnico que tendrá la capacidad de entender la solicitud del cliente en temas relacionados a tecnologias y comunicarlo a los equipos resolutores internos, por lo que debe tener formación en el area tecnológica.
Es el principal punto de contacto para los clientes que tienen consultas en temas relacionado a tecnologías, preguntas sobre estado de solicitudes, solicitudes de servicio específicos como asignación de radios o repuestos o que necesitan reportar un problema. Su rol es asegurar una experiencia positiva, gestionar la correcta categorización de las peticiones y canalizar eficientemente los requerimientos hacia el equipo de resolución adecuado.
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EEO Statement
Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.
We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.