Make banking a Fifth Third better®
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General Function:
This position focuses on payment processing; including ACH, wire transfers, and instant payments, primarily through API-based solutions. Responsibilities include designing processes, writing procedures, training internal teams, and identifying opportunities for continuous improvement and driving positive change. A critical team member in project delivery, collaborating with stakeholders across business and technology to ensure efficiency, compliance, and positive customer experience.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
Essential Duties and Responsibilities:
Possess solid knowledge of the Commercial business line including strategy, business plans, products, processes and revenue streams.
Serve as a subject matter expert for payment processing, including ACH, wire transfers, and instant payments, with a focus on API-based solutions.
Design and document clear, user-friendly, and efficient procedures, workflows, SOPs, and training materials for payment flows, ensuring compliance, accuracy, and scalability.
Train team members on processes, tools, and reporting techniques to improve operational efficiency.
Review, research, and provide information and solutions for payment-related inquiries.
Create and maintain operational reporting to identify trends, monitor volumes, and recommend product enhancements.
Collaborate with line of business, operations, and technology teams to define requirements and deliver innovative processes and solutions.
Identify opportunities for continuous improvement with an emphasis on automation, risk control, and customer experience.
Assist in project planning, work assignments, and target dates; manage special projects and produce insightful reporting.
Manage special projects as assigned.
Minimum Knowledge, Skills, and Abilities Required:
Bachelor's degree with an emphasis on MIS, Finance, Business, or equivalent combination of education and experience.
Minimum 2-4 years of experience in Banking, Systems or Operations; project management experience preferred.
Strong understanding of ACH, wire, and instant payment systems; familiarity with API integrations.
Knowledge of payment network rules, operational process, and technical communication protocols.
Proficiency in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio).
Excellent analytical skills, written and oral communication skills, and presentation skills.
Ability to design processes, write procedures, and train teams effectively.
At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.
The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location. In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.
Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.
LOCATION -- Cincinnati, Ohio 45202Attention search firms and staffing agencies: do not submit unsolicited resumes for this posting. Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.