Network Planning & Provisioning Analyst - Access Management (Virtual | Night Shift)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

As part of the Base Management team, this role focuses on strengthening and optimizing Comcast Business’ Off Net services base, with primary emphasis on Groom initiatives—evaluating and transitioning services to more efficient, cost effective network options. The work requires high judgment, adaptive thinking, where the analyst assesses each situation independently and applies analytical reasoning rather than relying on predefined scripts.
Beyond Grooms, the role will cross train and contribute across multiple Base Management workstreams, including stranded disconnects, circuit dispositions, billing disputes, reporting, and data quality. Success in this position requires strong collaboration, clear communication, and the ability to work closely with Sales, Operations, Finance, and other cross functional partners to achieve both strategic and operational outcomes.

Job Description

CORE RESPONSIBILITIES:

• Work in a role that requires adaptive, analytical thinking rather than predefined scripts—use judgment for each Groom scenario.

• Discuss Groom opportunities with Sales, explain the business rationale, and work toward customer sign‑off.

• Compare network options and recommend a path based on cost, performance, and operational feasibility.

• Align with CPM, ACP, TTU, Finance, and Operations on order intent and expected savings before BAU work begins.

• Track Groom pipeline, milestones, and potential vs. realized savings; publish clear, accurate updates.

• Monitor orders through BAU and step in when clarification or escalation is needed to protect scope, accuracy, or savings (vendor coordination remains with Operations).

• Capture lessons learned and suggest improvements to playbooks, tools, and reports.

• Cross‑train on other Base Management work (disputes, stranded discos, renewals, dispositions, reporting, data quality).

• Grow independence over time—work side‑by‑side, split work, or own Groom tasks as the team evolves.

• Other duties and responsibilities as assigned.

JOB SPECIFICATION:

• Strong English communication; comfortable on calls and handling pushback.

• Proven analytical and strategic thinking in non‑formula situations.

• Solid Excel skills; experience with BI/reporting tools is a plus.

• Organized and able to prioritize in a fast‑moving environment.

• Able to explain complex issues simply and influence decisions across teams.

• Knowledge of telecom access / Off‑Net concepts is a plus.

• Project/program coordination and process improvement mindset.

• Bachelor’s degree or equivalent experience; generally 2–5 years related experience (preferred).

SCHEDULE / WORK SET-UP / LOCATION:

• Nightshift

• Remote / Work from home set-up but must be willing to report onsite if necessary (due to important meetings, meet & greet, townhalls, etc.)

• Must be flexible with the schedule and amenable to render overtime and work on holidays if needed

• Office is located at Ortigas, Pasig City (GLAS Tower)

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.

• Win as a team - make big things happen by working together and being open to new ideas.

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.

• Drive results and growth.

• Support a culture of inclusion in how you work and lead.

• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.