Network Operations Sr. Manager - Evernorth - Remote

Candidates who reside within 50 miles of the following locations may be asked to work in person on a hybrid schedule three days per week: Bloomfield, CT, Chattanooga, TN, Denver, CO, St Louis, MO, or Scottsdale, AZ.

The Network Operations Senior Manager is responsible for leading the day‑to‑day execution and performance of onshore provider maintenance and offshore provider data management operations. This role owns operational strategy, capacity planning, and performance oversight, with accountability for meeting defined service level, quality, and compliance expectations.

The Network Operations Senior Manager works closely with matrix partners and global service partners (GSPs) to manage inventory, staffing models, and workload distribution across onshore and offshore teams. Through strong collaboration and data‑driven decision making, this role ensures appropriate resourcing, operational readiness, and continuous performance improvement to support network accuracy, provider experience, and downstream business outcomes.

Responsibilities:

Operational Leadership & Performance Management

• Accountable for manager performance in leading onshore provider maintenance and offshore provider data management teams to deliver accurate, timely, and efficient processing of provider adds, terms, and updates.
• Oversees overall operational performance through regular review of service levels, productivity, and quality metrics; develops and executes action plans to address performance gaps and sustain results.
• Accountable for meeting defined performance, accuracy, turnaround time, and compliance expectations across assigned provider data portfolios.

Data‑Driven Insights & Continuous Improvement

• Leads strategic analysis of operational data and reporting to identify trends, risks, and improvement opportunities.
• Proactively recommends enhancements to tools, workflows, and processes to drive operational efficiency, scalability, and data quality.
• Identifies, prioritizes, and facilitates mid‑ to large‑scale operational improvement initiatives impacting provider data accuracy and network integrity.
• Addresses performance and quality findings at the team, cross‑team, and organizational levels, acting as a change leader to remove systemic barriers.

Cross‑Functional & Partner Collaboration

• Engages and communicates with matrix partners (e.g., resource management, capacity planning, technology, and business partners) to develop and execute strategies that improve performance and remove operational challenges.
• Manages relationships with global service partners (GSPs), ensuring alignment on expectations, staffing models, performance outcomes, and continuous improvement initiatives.

People Leadership & Culture

• Builds and sustains a positive, inclusive, and high‑performing team culture through clear communication, engagement, and development of managers and direct reports.
• Provides mentoring and coaching to people leaders to enable successful achievement of goals and development of leadership capabilities.
• Demonstrates managerial courage by addressing performance issues directly and consistently delivering accurate, transparent, and timely messaging to staff.

Compliance & Governance

• Ensures compliance with applicable state and federal regulations, internal policies, and audit requirements related to provider data management and network operations.
• Partners with compliance and audit teams to support reviews, issue remediation, and ongoing risk management.

Communication & Executive Reporting

• Effectively communicates operational performance, risks, and improvement initiatives verbally and in writing to senior leaders.
• Ensures consistent dissemination of information, priorities, and expectations to teams and stakeholders.

Qualifications:

• Bachelor’s degree or higher strongly preferred or equivalent work experience required
• 5+ years of experience in operations management, network operations, or provider data management required
• 3+ years of people leadership experience, including managing managers or supervisors preferred
• Experience leading onshore/offshore or global service delivery models
• Strong analytical skills with the ability to translate data into actionable insights
• Proven ability to lead change and drive continuous improvement initiatives

• Experience in healthcare network operations, provider data management, or credentialing
• Strong executive communication and stakeholder management skills

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 113,900 - 189,900 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.