Job Title: Network Operations Squad Engineer
Location: Remote US
Employment Type: Full-time
About Altera
Altera, a member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon Daneli, TouchWorks EHR, Altera Opal, Ventus, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.
Job overview
As a Network Operations Squad Engineer, you will be a pivotal leader within your assigned squad, managing client relationships and guiding offshore rotational engineering resources. This role demands a proactive approach to network monitoring, rapid incident response, and cross-functional collaboration to ensure seamless operations. An ideal candidate is a highly skilled and resilient network professional, adept at independent troubleshooting, project ownership, and committed to delivering exceptional service in a dynamic, fast-paced environment.
Key Responsibilities
Squad Leadership & Client Management:
Manage clients within your assigned squad, acting as a primary technical point of contact.
Lead and mentor rotational offshore engineer resources, providing guidance and training.
Collaborate with other network engineers across squads and other technology towers (Windows, Citrix, Database, etc.) to resolve complex issues.
Network Monitoring & Reporting:
Continuously monitor Logic Monitor dashboards throughout the day, checking Bandwidth, QoS, and other critical charts for potential issues.
Generate and present comprehensive reports to leadership and squad clients on squad performance and network health.
Incident & Request Management:
Respond and act on tickets with urgency to prevent breaches of NCT (Next Check Time) and maintain high CEQ (Customer Experience Quality) audit scores.
Actively participate in all Major Incidents (MI) related to your squad, assisting clients with network health checks and in-depth troubleshooting.
Independently troubleshoot, resolve, and conduct root cause analysis for network issues, major incidents, and outages.
Independently process routine requests for network services, access, and documentation.
Technical Operations & Project Ownership:
Configure, maintain, and operate a variety of network devices including routers, switches, firewalls, load balancers, and monitoring tools.
Independently own and drive major or multiple concurrent minor network infrastructure projects from concept to completion, including requirements gathering, task delegation to peers, implementation, reporting to senior leadership, turn-up, testing, and hand-off.
Work diligently to remediate any audit findings within your squad to ensure compliance.
Mentorship & Cross-Functional Expertise:
Provide mentoring and training to engineering resources on the team, including peers and junior engineers.
Maintain a broad understanding of the function of multiple technology fields, including applications, server infrastructure, database, and web, and how they interoperate with the network infrastructure.
Commitment & Availability:
Be prepared for workload efforts that consistently extend beyond standard shift hours.
Participate in an on-call rotation as a mandatory requirement of the role.
Demonstrate the ability to deliver on senior leadership requests, even under highly stressful conditions, with very short timely commitments.
Role Requirements
Total Years of Experience: 2-5 years of progressive experience in network engineering and operations, with demonstrated ability to lead or guide junior resources.
Relevant Years of Experience in Technical Skills:
2-3 years configuring, maintaining, and operating enterprise-grade network devices (routers, switches, firewalls, load balancers).
1-2 years with network monitoring tools, with specific experience in Logic Monitor highly preferred.
1+ year integrating and managing networking components within Cloud Providers, specifically Azure.
Mandatory Skills:
Strong proficiency in network troubleshooting, root cause analysis, and incident resolution.
Hands-on experience with network device configuration and management (Cisco, Juniper, Palo Alto, F5, etc., or similar enterprise vendors).
Proven ability to guide or mentor junior/rotational engineering resources.
Experience participating in or leading minor network infrastructure projects from initiation to completion.
Solid understanding of networking principles (TCP/IP, routing protocols, switching, VPNs, QoS).
Experience with ITIL processes, particularly incident, problem, and change management.
Excellent verbal and written communication skills for client interaction, reporting, and documentation.
Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
Strong commitment to meeting deadlines and working extended hours when necessary.
Good to Have / Preferred Skills:
Relevant industry certifications (e.g., CCNA, Microsoft Azure certification).
Experience with scripting or automation (e.g., Python, Ansible) for network tasks.
Familiarity with IT security best practices and compliance frameworks.
Salary range:
$110,000 - $130,000