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Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements.
We have an exciting opportunity at nbn, as the Network Engineer, Network Management Centre (NMC), reporting to a Network Manager NMC.
A bit about your role
The Network Management Centre (NMC) is responsible for managing the availability of the nbn network, meeting Wholesale Broadband Agreement (WBA) uptime targets, and supporting exceptional customer outcomes during unplanned network and service events.
As a Network Engineer NMC, you play a critical role in providing technical expertise across all nbn‑managed technologies and in the continuous development and improvement of network restoration processes. Working within a 24x7 operational environment, you support automation and simplification initiatives and collaborate closely with Delivery Partners and internal stakeholders to resolve complex issues, escalations, and emergency events.
The role is accountable for the end‑to‑end management of Network Incidents, Escalated Service Incidents, and High‑Priority Network‑at‑Risk events. This includes coordinating internal, external, and senior stakeholder escalations, supporting Enterprise and Government services, and consolidating outage activities to deliver effective customer and business outcomes.
This position requires the ongoing development of broad, technology‑agnostic capability, with sufficient depth to operate autonomously across Core, Aggregation, and Multi‑Technology Mix (MTM) environments, including Access technologies.
This role requires an ability to work in a 24x7x365 shift environment, in a rotating roster, working public holidays as rostered.
A bit about you
The role requires strong experience in telecommunications or network operational environments, with demonstrated technical competence and experience working with telecommunications systems and tools.
The candidate should have experience working in a 24x7x365 rotating shift roster environment, with the ability to operate effectively under pressure and manage competing priorities in a highly structured operational setting.
You should hold industry‑recognised certification in routing, switching, and other core aggregation technologies, along with Access technologies including HFC and FTTx. Having ITIL v3 Foundation certification or working experience within an ITIL environment is preferred.
You bring working knowledge and end‑to‑end understanding of these technologies and relevant network protocols, enabling you to diagnose, coordinate, and resolve complex network and service incidents across multiple technology domains.
The role demands high attention to detail, a process‑driven approach, high‑level negotiation skills, and excellent written and verbal communication skills, with the ability to engage effectively with stakeholders at all levels and work autonomously in a critical operational environment.
Life at nbn
To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.
A more inclusive working world
nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Gold Employer for three years running, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women.
We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing recruitment@nbnco.com.au or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.
Where to from here?
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups apply to jobs only if they meet 100% of the qualifications. We encourage you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application!
Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.
Please note that this is a 10 months Fixed-term opportunity and applications for this role will close at midnight, Sunday 29th of March 2026.