The GNOC team is a Global team spread all around the globe, allowing to manage cross regional topics. As GNOC Network Engineer, you will be involved in the operation & deployment of the Global Network strategy. He/she has to perform site visits, analyze and propose a design to improve and match to Imerys standards. Installs, configures, maintains, troubleshoots and fixes the network infrastructure equipment. Contributes to processes definition & projects to homogenize Imerys networks in a global point of view.
Your Responsibilities:
The Network Engineer may be involved depending on the team activity into Run (80%) a/o Build (20%)topics.
Run activities may includes:
Use ServiceNow for IT Service and Change Management.
Liaise with help desk support staff and users on network issues.
Support multi-site network infrastructure across North and South America, Europe, Middle-East & Asia a daily basis including monitoring, troubleshooting, and resolving network related issues
Analyze, diagnose and troubleshoot complex hardware/software problems
Monitor systems availability, performance, utilization, and security
Receive and respond to incoming calls, pages, and/or e-mails regarding network connectivity problems/concerns.
Perform network system backups and recovery
Track and apply patches, utilize standard software package and system utilities
Perform network asset management, including maintenance of network component inventory.
Less frequently :
Maintain a thorough-going and comprehensive network security posture
Apply recommendations, knowledge and experience for improvements to the LAN/WAN infrastructure based on the changing needs of the business.
Prepare, maintain, and adhere to procedures for logging, reporting, and statistically monitoring network data.
Provide training and support to the network support team and help desk support staff on network issues.
Prepare and ensure accuracy of documentation, procedures manuals
Aid in development of business continuity and disaster recovery plans, and maintaining current knowledge of plan executables. Respond to emergency network outages in accordance with business continuity and disaster recovery plans.
Build activities may includes:
Contributes to global projects for the network contributing to Imerys security to support business needs
Provide detailed and efficient documentation in order to be reused by other members of the IT community, the management, or by our users.
Provide good communication between the business and the technical teams in order to give all actors a good visibility.
Help to improve and communicate the definition of Imerys Global Policies for Network.
Be involved in technological survey and designing to continually improve Imerys Networks.
Install, configure, and maintain networking equipment in a Cisco & Palo Alto environment including but not limited to routers, switches, wireless access points, firewalls, intrusion detection systems, remote access (IPASS) systems, Cisco VPN Concentrators, MPLS, frame relay, BGP, EIGRP, Cisco ISE, Network Sniffer, CA Monitoring Systems.
Qualifications:
Essential
Bachelor's degree in Computer Science or related field
Fluent in English
At least 3 years of Operational support experience in a Cisco, Palo Alto
Working technical knowledge of current network hardware, protocols, and standards, including IP, Ethernet, Cisco, Meraki Wifi, Palo Alto firewalls, Palo Alto SDWAN and Global Protect VPN client, Palo Alto Prisma,, BGP, MPLS, SASE, ...
Hands-on troubleshooting experience
Experience working in a team-oriented, collaborative environment
Ability to learn from other experienced team members
Desirable
Experience of working within a culturally diverse global company
Conversant in another European language would be advantageous
Technical certifications on Cisco, Palo Altos..
Experience in cloud networking architecture
What We Offer:
Competitive compensation package
Hybrid work model
A dynamic, multicultural team with opportunities for personal and professional growth
Access to continuous learning and development programs
Health insurance and other benefits tailored to your needs
The chance to work in a global environment, collaborating with colleagues from across Europe and beyond
Why Join Imerys?
At Imerys, we believe in fostering a work environment where employees can thrive. By joining our team, you’ll have the opportunity to work in a supportive, innovative, and collaborative environment. We are committed to providing our employees with the tools and resources needed to succeed and grow in their careers.
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PermanentOnly technical issues will be monitored through the below inbox:
recruiting.support@ imerys.com
PLEASE DO NOT SUBMIT RESUMES OR APPLICATIONS TO THIS EMAIL, AS THEY WILL NOT BE REVIEWED.
To ensure fairness and legal compliance in our recruitment processes, only applications received through the online application process will be considered.