Primary Duties & Responsibilities:
Provides tier three resource for various network performance and connectivity issues; assists the Network Operation Center (NOC) analysts when called upon.
Configures and manages central network components (including network distribution and core, firewalls and VPN gateways, wireless controllers) to provide service to end users and departments.
Works with SOC to establish policies and procedures for managing the network.
Stays current with new technologies, with a focus on routing, switching, wireless and security technology.
Prepares and maintains detailed network documentation both for networking team and end users.
Configures and manages security perimeter devices (firewalls and VPN gateways) to provide service to end users and departments.
Performs other duties as assigned.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Physical Effort
Typically sitting at desk or table
Equipment
Office equipment
Education:
Bachelor's degree
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Client Counseling, Client Management, Customer Empathy, Customer Service, IT Solution Design, Negotiation, Network Technologies, Oral Communications, Organizational Planning, Stakeholder Management, Technical Support, Written CommunicationFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/