Louisiana State University of Alexandria is a publicly supported institution that provides undergraduate level college education to the citizens of Central Louisiana. The university is a unit of the LSU System and operates under the auspices of the Louisiana Board of Regents. LSUA is located in Rapides Parish.
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Job Posting Title:
Network Analyst
Position Type:
Professional / Unclassified
Department:
LSUA FA - IT - Operations and Support (Richard Robinson (00051417))
Work Location:
LSU - Alexandria
Pay Grade:
Professional
Job Description:
DEPARTMENT: Information and Educational Technology Services
POSITION TITLE: Network Analyst
SUPERVISOR: Director of IT Operations and Support, IET Services
RESPONSIBILITIES:
- Provide day‑to‑day support within the IT Help Desk, serving as a primary point of contact for faculty, staff, and students seeking technical assistance.
- Act as the main IT liaison for physical security systems, coordinating technology support related to access control, camera systems, and other security‑related platforms.
- Troubleshoot, document, and resolve hardware, software, network, and application issues; escalate complex problems as appropriate.
- Liaise with network administrators, systems analysts, and software engineers to assist in diagnosing and resolving issues with University software systems and third‑party applications.
- Analyze and assess existing business systems, workflows, and procedures to identify inefficiencies or opportunities for improvement.
- Assist with testing, implementation, and support of new or updated systems, software releases, and technology solutions.
- Maintain accurate documentation, including incident records, system configurations, procedures, and knowledge base articles.
- Provide user training and guidance on IT systems, tools, and best practices as needed.
- Follow established IT policies, security standards, and compliance requirements.
- Perform other duties as assigned to support IT operations and University objectives.
QUALIFICATIONS:
- Bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent combination of education and experience, or a minimum of five (5) years experience in the field.
- Experience working in an IT support, help desk, or operations role.
- Flexible and adaptable in regards to learning and understanding new technologies. Strong written, oral, and interpersonal communication skills.
- Highly self-motivated and directed. Keen attention to detail. Proven analytical and problem-solving abilities. Ability to effectively prioritize and execute tasks in a high-pressure environment. Ability to work both independently and in a team-oriented, collaborative environment.
- Strong problem‑solving, analytical, and troubleshooting skills.
- Ability to communicate technical information clearly to both technical and non‑technical users.
- Experience supporting IT systems in a higher‑education or public‑sector education environment.
- Familiarity with physical security systems (e.g., access control, video management systems).
- Knowledge of IT service management practices (e.g., ticketing systems, ITIL concepts).
Additional Job Description:
Competencies:
None
Special Instructions:
Please attach a Resume/CV, a cover letter, 3 references and unofficial transcripts. Official transcripts and a clear background check will be required upon hire.
Questions or concerns about your application should be directed to LSUA Human Resources at (318) 473-6401 or hr@lsua.edu.
Posting Date:
March 5, 2026
Closing Date (Open Until Filled if No Date Specified):
March 11, 2026
Additional Position Information:
Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.
Benefits - LSUA offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!
Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.
Essential Position (Y/N):
LSUA is an Equal Opportunity Employer.
HCM Contact Information:
Questions or concerns can be directed to the LSU Human Resources Management Office at 318-473-6401 or emailed hr@lsua.edu