Function:
Information TechnologyConfigure, upgrade, and troubleshoot IT infrastructure equipment, applications, and databases for the purpose of maximizing performance, security, and reliability. (E.g. servers (physical and virtualized), backup systems, phones, radios, site security (cameras and access badging), and active directory.)
Support users/user groups on all aspects of user-reported problems, including software, hardware, and peripheral equipment. This level of support requires SMEs (Subject Matter Experts on different applications).
Manage issues utilizing established tracking processes including recording of issues, initial troubleshooting, assignment and escalation of issues, and closure/follow-up to resolution.
Participate in site safety programs, emergency response, and turnaround execution.
On-call and after-hours support of site users.
Bachelor's degree in Information Technology/Computer Science or its equivalent in a related field is preferred. Network certifications such as Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), CompTIA Network+ are desired.
5+ Yeas of related professional work experience is preferred to complete all essential job functions.
Strong foundational knowledge in information technology, including Cisco equipment and Windows servers. Knowledge about software defined networks (SD-WAN) preferred. Knowledge about Microsoft Azure cloud /M365 environment preferred. On-call and support outside of business hours may be required. Safety training may be required.
FMLA:
https://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf
Employee Polygraph Protection Act
https://www.dol.gov/whd/regs/compliance/posters/eppac.pdf
If you need any assistance seeking a job opportunity at CF Industries, or if you need reasonable accommodation with the application process, please call 847-405-2400 or contact us at talentacquisition@cfindustries.com.