Nayuu Outlet Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Resort The Nam Hai is a Forbes Five-Star winner for six consecutive years. With an idyllic location on Vietnam’s culturally rich central coast, the Resort offers a portal to three extraordinary UNESCO World Heritage sites (Imperial City of Hue, My Son Sanctuary and Hoi An) and a breezy respite on the country’s most celebrated beach. Four Seasons Resort The Nam Hai is 35 hectares wide – Sun-dappled tropical gardens-featuring 4,500 coconut palm trees, bordering a one-kilometer stretch of Ha My Beach & 30 minutes drive from Danang Airport & 15 minutes from Hoi An

This role leads the beverage program and the primary responsibilities for this position are to curate a relevant beverage program and ensure our guests experience the highest level of service that is reflective of a luxurious Four Seasons experience

What you will do

• Beverage Program Management:

• Develop and implement innovative beverage programs that reflect current trends, guest preferences, and the resort's luxury standards.
• Curate and manage a diverse wine list, cocktail menu, and non-alcoholic options that enhance the resort's dining and leisure experiences.
• Oversee seasonal updates to beverage offerings and ensure consistent quality and creativity.

• Team Leadership & Development:

• Lead, motivate, and mentor a team of beverage managers, bartenders, sommeliers, and support staff.
• Create an engaging and educational environment, offering training on product knowledge, customer service, and drink preparation.
• Foster teamwork and promote a positive, high-energy atmosphere that motivates staff to provide outstanding service.

• Guest Experience:

• Maintain the highest standards of guest service, ensuring all beverage-related experiences meet the resort's exceptional standards of quality and luxury.
• Engage with guests to personalize their beverage experiences, recommend specialty drinks, and handle any feedback or concerns promptly.

• Operational Oversight:

• Manage beverage inventory, ordering, and supplier relationships to ensure efficient cost control and minimize waste.

• Collaboration & Innovation:

• ·Collaborate with the Director of Food & Beverage, Executive Chef, and other resort departments to integrate beverages seamlessly into dining experiences.
• Stay up to date with industry trends, and implement innovative beverage concepts to keep the resort's offerings fresh and exciting.
• Plan and execute special events, tastings, and promotions to enhance guest experiences and drive revenue.

• Budget & Financial Management:

• Develop and manage the beverage department's budget, ensuring profitability while maintaining quality and guest satisfaction.
• Monitor key performance metrics such as beverage cost percentage, labor costs, and revenue targets to ensure financial objectives are met
• Oversee the maintenance and cleanliness of bars, beverage storage areas, and equipment.
• Ensure compliance with all legal and safety regulations related to alcohol service.

What you bring

• In-depth knowledge of beverage menus, sequences of service, wine products and service.

• Extensive experience (5+ years) in managing beverage operations in a luxury hotel or high-end restaurant setting.

• Strong understanding of beverage trends, mixology, and wine knowledge, along with a passion for innovation.

• Business connection in Dubai Bar industry (50thBest, Brand ambassador, influential Bartender….)

• Proven track record in driving revenue growth and profitability in a competitive market.

• Excellent leadership, communication, and problem-solving skills, with the ability to work collaboratively in a multicultural environment.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

Schedule & Hours:

• 5-Days work
• This is a full-time position

Due to visa restrictions, Vietnamese nationality is given priority.