National Warranty Manager
Camping World Holdings, Inc., headquartered in Lincolnshire, IL, (together with its subsidiaries) is America’s largest retailer of RVs and related products and services. Our vision is to build a long-term legacy business that makes RVing fun and easy, and our Camping World and Good Sam brands have been serving RV consumers since 1966.
We strive to build long-term value for our customers, employees, and shareholders by combining a unique and comprehensive assortment of RV products and services with a national network of RV dealerships, service centers, and customer support centers, along with the industry’s most extensive online presence and a highly trained and knowledgeable team of employees serving our customers, the RV lifestyle, and the communities in which we operate. We also believe that our Good Sam organization and family of programs and services uniquely enable us to connect with our customers as stewards of the RV enthusiast community and the RV lifestyle. With RV sales and service locations in 42 states, Camping World has grown to become the prime destination for everything RV.
We are looking for a talented National Warranty Manager who will be primarily responsible for monitoring, training, and managing our Warranty Departments.
Job Duties
Foster and maintain excellent relations between manufacturers, vendors, and stores
Respond to incoming telephone calls, emails, and other forms of communication in a courteous, timely, and professional manner
Train location management and staff on systems, processes, and procedures
Monitor and advise on any issues that present risk or opportunity to the organization
Prepare reports and updates as required
Build, maintain, and manage manufacturer relationships and maintain consistent, professional communication
Ensure a professional and consistent approach is taken in relation to all manufacturer relationships
Ensure compliance with company guidelines and purchasing policies
Compile data relating to manufacturer performance to enable evaluation
Contact suppliers and manufacturers to resolve price, quality, delivery, or invoice issues
Train warranty claiming on manufacturer and/or vendor sites
Process and submit completed warranty claims through manufacturer portals and the company’s operating system in an accurate and timely manner
Determine repair requests to be covered under manufacturer and/or vendor warranty guidelines
Adhere to all health, safety, and environmental policies and procedures to ensure the safety and wellbeing of self, staff, and visitors
Acknowledge all guidelines and policies as described in the company policy handbook
May cross-train to perform other duties as assigned
Qualifications
Able to build and maintain effective and productive relationships with staff, stakeholders, and suppliers
Strong communication, negotiation, interpersonal, and influencing skills
Analytical and numerically astute with strong problem-solving abilities
Able to manage time effectively, prioritize tasks, and achieve set targets
High school diploma or equivalent preferred
Five years of RV experience preferred but not required
Strong computer skills
Working knowledge of proper and safe use of equipment
Excellent organizational skills
Working knowledge of the activities, methods, procedures, and policies of the Service Department
General knowledge of product installation activities
Valid driver’s license may be required
Travel as business needs arise
Excellent communication and listening skills to resolve issues in a professional and tactful manner, both over the phone and in person
Ability to accept additional tasks, duties, and/or direction from management
Requires some bending, climbing, and kneeling in order to photograph various areas of an RV
Full-time associates are offered a comprehensive benefit package including medical, dental, vision, PTO, 401k and more! Part-time associates are offered access to dental & vision coverage! For more information, please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.
General Compensation Disclosure
The pay range for this role considers several factors in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Camping World, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the factors stated. A reasonable estimate of the current range is listed below.
Pay Range:
$73,600.00-$112,800.00 AnnualIn addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on the job training opportunities. Full-time associates are offered a comprehensive benefit package including medical, dental, vision and more! Part-time associates are offered access to dental & vision coverage! For more information please visit: www.mycampingworldbenefits.com
We are an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.