National Service Operations Coordinator

·        Competitive wages and benefits

·        RRSP matching

·        Great environment where our motto is “Flynn Family Winning Together”!

·        Process and organize a high volume of reports.

·        Review and communicate with appropriate branch personnel regarding information required to compile customer reports, invoicing, and quotes.

·        Produce detailed written reports on our findings and recommendations and forward to customers.

·        Maintain and update customer database for each local branch.

·        Use of web-based technology to obtain our field service technicians’ data.

·        Respond to local branch inquiries in a timely, courteous, and professional manner.

·        Work closely with local branch personnel and departments to satisfy customer requirements.

·        When required, follow up on outstanding quotations with customers via telephone and emails.

·        Provide operational support to the local branches as it pertains to your role.

·        Other administrative duties as required by the team.

·        Ability to follow process-driven tasks with meticulous attention to detail and organizational skills.

·        Ability to follow specific processes.

·        Display excellent interpersonal and communication skills, both written and verbal essential.

·        Ability to multi-task and prioritize to meet pressing deadlines.

·        Ability to work independently, as well as in a team-based environment.

·        Ability to make decisions based on your training.

·        Ability to take initiative.

·        Proficient computer skills in Windows based software.

·        Advanced typing skills.

·        Strong organizational skills.

·        Ability to collaborate in team meetings.

·        Strong demand for the English language, both written and verbal.

·        Previous experience in a Customer Service role is considered an asset.

·        Previous experience in the roofing industry is considered an asset.

·        Advanced Microsoft Office skills (mainly Word and Outlook)