Lendlease is a real estate business that operates as three deep capabilities of Investments, Development and Construction. The future belongs to all of us. We’re committed to creating benefit for all, in everything we do.
We’re proud to be a global leader in designing and building sustainable, innovative and vibrant city places. Many of our urban developments across the world have become thriving, iconic destinations that have revitalised cities and delivered lasting social benefit.
About the role:
We are looking for a National Residential Quality and Customer Service Manager to join our team in Barangaroo. In this role you will lead the end‑to‑end residential customer experience. You will act as the operational and customer advocate across projects, working closely with design, construction, delivery partners and building management to drive excellence, resolve issues and ensure high quality outputs. Your key responsibilities will include:
Leading and refining best‑in‑class apartment completion, handover and post‑completion processes
Driving high‑quality-built outcomes in collaboration with project teams and delivery partners
Owning customer experience strategy, CRM (HubSpot), complaint resolution and defect management
Managing strata, owners corporation and building management relationships
Overseeing customer service budgets, contractual obligations and regulatory compliance
Leading and developing a diverse team
About you:
You will be a confident leader with a customer first mindset, you’ll have a passion for quality and continuous improvement. You will also have:
A strong background in residential customer experience, settlements, handover and post‑completion management
Knowledge of strata, owners corporations and building operations
Experience working across design, construction and delivery phases
Commercial awareness with the ability to manage budgets and contractual obligations
Exceptional communication, problem‑solving and relationship‑building skills
About Us:
We are committed to developing and retaining the best people and provide the best possible learning and development opportunities. We are a company who thrive on our employee’s wellbeing, and offer benefits including:
Health & Well-being program, including well-being leave to relax and recharge, health assessments, and gym/exercise discounts
26 weeks paid parental leave
3x extra Wellbeing days per year (on top of annual leave)
At Lendlease we offer workplaces that unite diverse minds; where respect, equitable treatment and equitable opportunity are just the norm. We remain committed to supporting under-represented groups and providing a wide range of inclusion initiatives, so that everyone is supported to thrive.
Our commitment to Diversity, Equity and Inclusion is reflected in our Elevate Reconciliation Action Plan, our Bronze Award with the Australian Workplace Equality Index by Pride in Diversity, and our generous parental leave policy of 26 weeks to any parent regardless of gender.
Lendlease welcomes applicants regardless of gender identity, ethnicity, people with a disability, sexual orientation, or life stage. If you do not meet all the criteria or require adjustments to proceed with your application, we encourage you to reach out for a further discussion.