National Billings & Collections Specialist

Purpose

The National Billings and Collections Specialist reports to the National Accounts Billings and Collections Manager with responsibility to conduct KONE’s billing and collections of different invoice types i.e., callouts, service repairs and maintenance contracts.

Key responsibilities:

Callout and Service Repairs billing

• Accountable to process all potentially billable callouts and service repairs jobs.
• Accountable to apply invoicing and payment terms, to reflect the contractual agreement.
• Accountable to verify the application of the KONE pricing strategy and correct where needed.
• Accountable to retrieve and include the attachments as required by the contract (signed visit sheet, customer purchase order).
• Accountable to print and send invoices and attachments.

Maintenance contract invoicing

• Accountable to bill contracts according to the contract billing schedules.
• Responsible of stopping and releasing invoices in case of specific salesperson instructions.
• Accountable to communicate stopped invoices to Sales Manager on a periodic base for review.
• Accountable to generate invoices and collections.
• Accountable to print and send Contract invoices.
• Accountable to cancel invoices or create credit notes in case of contract modifications or cancellations as informed by Maintenance Contract Administrator.

Collections

• Conducting collection calls.
• Responsible for the management and resolution of customer invoice queries.

Key skills & experience:

• Experience in managing major national customer accounts.
• Billings & Collections experience is essential.
• Customer focussed, understanding the needs of the customer and the importance of providing solutions.
• Attention to detail.
• Effective communication skills, in both written & verbal English.
• Good problem solving & analytical skills.
• IT proficient including intermediate Excel (Pivot Tables/VLOOKUP).
• SAP is desirable.

What KONE can offer:

We offer a Competitive Salary, 25 days holiday and 8 additional Bank Holidays, 1 Volunteering Day, Pension Scheme, Quarterly Bonus, Dental Plan, Development opportunities and development reviews to help you achieve your professional goals. Endless support from experienced leaders within the lift & escalators industry, GymFlex Membership, Dental plan, Kone Discounts, Prolonged Disability Insurance (PDI), Long Service Awards, Hybrid Working, 24/7 GP Support & Wellbeing Access.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers