Other Agencies and Independent Organizations

Museum Technician (Visitor Experience Representative )

Washington, District of Columbia Full time

Museum Technician (Visitor Experience Representative )

Department: Other Agencies and Independent Organizations

Location(s): Washington, District of Columbia

Salary Range: $46610 - $60593 Per Year

Job Summary: The National Gallery of Art welcomes all people to explore art, creativity, and our shared humanity. Millions of people come through our doors each year, with even more online, making us one of the most visited art museums in the world. Our renowned collection includes over 160,000 works of art, from the ancient world to today. Admission to the West and East Buildings, Sculpture Garden, special exhibitions, and public programs is always free.

Major Duties:

  • This position assists visitors and staff by offering exceptional customer service and treating everyone in a welcoming, respectful, tactful and professional manner. As a Museum Technician, you will: Demonstrate knowledge of Gallery floor plans, including layout of collections/exhibitions, restaurants, gift shops and entrances/exits. Keep informed of the Gallery's calendar of events, service tools, special events and daily offerings. Demonstrate strong understanding of the neighborhood and other amenities that would benefit both local visitors and tourists from around the world. Check coats and other personal items in checkrooms. Answers incoming calls to gallery phone lines. Provide access control for general admission and other events or special exhibitions. Reserve passes and event reservations. Assist with data entry and clean-up, preparing museum mailings, training incoming employees, responding to online correspondence.

Qualifications: Applicants can substitute education for specialized experience by possessing education of four years above high school leading to a bachelor's degree with major study or 24 semester hours of course work in a related field. Specialized Experience Statement: Candidates must possess at least one year of specialized experience, equivalent in responsibility to the GS-04 level in the Federal service or private sector, providing customer service to museum patrons and providing administrative support such as assisting with data entry and responding to online correspondence. OPM Qualifications Standard: General Schedule Qualification Standards Individual Occupational Requirements: Museum Specialist and Technician Series 1016 Associated Group standard: Position Classification Standard for Museum Specialist and Technician Series, GS-1016 You must meet all qualification and eligibility requirements by the closing date of this announcement. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The application process is as follows: Click on the "Apply Online" button on the upper right side of the page. You must have a USAJOBS account and be logged in. You must have a completed resume no more than 2 pages. (You may use the Resume Builder in USAJOBS) You must respond to all applicant assessment questions, carefully following all instructions provided. You will be able to upload additional supporting documentation, which may include, but not limited to transcripts, notification of personnel actions (SF-50), certifications and verification of veterans status (SF-15, DD-214) The complete application package, including any additional supporting documents required for this position is due in the National Gallery of Art Personnel Office on the closing date of the announcement by 11:59 PM Eastern Time. NOTE: Applicants who cannot apply on-line must request a hard copy application packet from the Agency Contact listed in the vacancy announcement. Resumes and/or supporting documentation alone will not be considered without the inclusion of a hard copy application packet. The complete package is due no later than 5:30 PM Eastern Time on the closing date of this announcement. The National Gallery of Art receives many applications for each job. Each application is reviewed carefully which may take a few weeks. You may also check your application status by logging into www.usajobs.gov and selecting the tab "My USAJOBS".

Application Deadline: 2026-05-05