Murex Support Lead | Enterprise Batch Management | Incident Resolution | Unix/Linux & SQL Expertise

Job Summary

Synechron is seeking an experienced L3 Murex Batch Support Stream Lead to oversee and optimize the support and management of Murex batch processes within a high-volume trading environment. This senior role involves leading a team of support specialists, ensuring the timely and accurate execution of end-of-day (EOD) processes, and resolving complex incidents related to Murex application and infrastructure. The lead will serve as the primary point of contact for escalations, drive continuous process improvements, and align support operations with business objectives to ensure operational stability and compliance.

Software Requirements

Required:

• Extensive experience with Murex support, configuration, and troubleshooting (version-specific knowledge as applicable).

• Strong proficiency in SQL for issue analysis, database queries, and data reconciliation.

• Shell scripting skills for support automation and issue resolution.

• Experience supporting high-availability production environments with reactive and proactive incident management.

• Familiarity with support tools such as ticketing systems (e.g., Jira, ServiceNow).

• Basic understanding of infrastructure components supporting Murex, such as servers, storage, and network.

Preferred:

• Knowledge of cloud infrastructure or cloud-based monitoring solutions.

• Proficiency with other scripting languages (e.g., Python) for automation purposes.

• Familiarity with DevOps practices, CI/CD pipelines, and infrastructure automation.

Overall Responsibilities

• Lead a team of Murex support experts managing 24/5 or 24/7 support models, ensuring compliance with SLAs and operational standards.

• Monitor Murex EOD batch processing and reporting, proactively identifying potential issues before escalation.

• Resolve complex incidents related to Murex application, infrastructure, and data, performing root cause analysis.

• Provide guidance and mentorship to support team members, fostering skills development and process adherence.

• Collaborate with global teams, third-party vendors, and stakeholders to ensure system stability, performance, and compliance.

• Implement and improve incident management processes, change controls, and escalation procedures.

• Document operational procedures, runbooks, and escalation workflows for efficient support and knowledge sharing.

• Lead continuous improvement initiatives to optimize batch workflows, reduce downtime, and enhance support efficiency.

Expected Outcomes:
Operational stability for Murex batch processes, faster incident resolution, improved team performance, and alignment with business goals.

Technical Skills (By Category)

Languages & Scripting:

• Essential: Shell scripting, SQL

• Preferred: Python, PL/SQL

Application & System Management:

• Essential: Deep knowledge of Murex platform, architecture, and support best practices

• Preferred: Support of additional trading or risk management systems

Databases & Data Management:

• Essential: SQL queries, data validation, reconciliation techniques

• Preferred: Data integration knowledge

Infrastructure & Support Tools:

• Essential: Incident ticket management (Jira, ServiceNow), monitoring in Unix/Linux environments

• Preferred: Knowledge of cloud infrastructure components

Support & Automation Tools:

• Essential: Support ticketing systems, change management processes

• Preferred: Automation scripting, DevOps CI/CD pipelines

Experience Requirements

• Minimum of 10+ years in Murex production support, with demonstrated experience leading L2 and L3 teams.

• Proven track record managing high-volume, high-availability financial systems, especially in trading or banking environments.

• Strong background in incident resolution, root cause analysis, and operational process optimization.

• Experience supporting U.S. or global financial markets, compliance standards, and enterprise infrastructure preferred.

• Proven leadership skills, team mentorship, and stakeholder communication experiences necessary.

Day-to-Day Activities

• Oversee and support the support team managing Murex batch processes and incident resolution.

• Monitor end-of-day batch runs, escalate issues, and coordinate resolutions with technical and business stakeholders.

• Conduct root cause analysis for critical incidents and implement process improvements.

• Review support tickets, ensure timely resolution, and update documentation and runbooks.

• Lead incident bridges and communication during major outages or delays.

• Manage shift handovers, support activities, and periodic performance reviews.

• Drive automation and support process enhancements to increase efficiency and reduce recurring issues.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related discipline.

• 10+ years of experience supporting Murex or similar trading/risk systems in enterprise environments.

• Strong understanding of Murex application architecture, infrastructure, and batch processes.

• Proven leadership in managing support teams and incident resolution processes.

• Certifications in ITIL, support management, or financial systems support are advantageous.

• Excellent communication, analytical, and stakeholder management skills.

Professional Competencies

• Strong analytical and troubleshooting skills for high-pressure, complex environments.

• Leadership qualities to mentor team members and ensure operational excellence.

• Effective communication to coordinate with technical teams, users, and senior management.

• Ability to adapt quickly to changing priorities or system upgrades.

• Ownership mindset with focus on minimizing downtime and ensuring system stability.

• Strategic thinker with a focus on continuous process improvement and automation.