Multi-Site IT Site Delivery Manager

Location:

Raleigh, North Carolina, United States

Job ID:

R0111384

Date Posted:

2025-11-10

Company Name:

HITACHI ENERGY USA INC

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

The Opportunity
Join Hitachi Energy Transformers – Business Solutions IT Organization as a Multi-Site IT Site Delivery Manager, where you’ll lead IT service delivery for a cluster of factories and offices across a geographical area. This is your chance to shape IT operations that drive business growth and innovation. You’ll be the trusted partner for site leadership, ensuring seamless infrastructure, robust cybersecurity, and reliable application support. In this dynamic role, you’ll manage vendor relationships, guide IT professionals, and champion process excellence to deliver exceptional service performance. If you thrive in a fast-paced environment and love solving complex challenges, this is the opportunity to make a real impact.
Responsible to ensure compliance with applicable external and internal regulations, procedures and guidelines.

How You’ll Make an Impact

• Lead IT service delivery for multiple sites and factories.

• Act as the primary contact for IT suppliers and global teams.

• Oversee ticket management, triage, and escalation processes.

• Drive infrastructure support and governance onsite.

• Manage IT build projects and ensure machine connectivity.

• Provide first-line application support and cybersecurity response.

• Plan and control IT budgets for assigned sites.

• Guide and develop IT team members for success.

• Site  IT Site Delivery Managers- Work Onsite to the site or factory cluster you are assigned to.

Your Background

• Bachelor’s degree in Computer Science or Engineering, or 10+ years of IT experience.

• Minimum 7 years in IT roles, with 3+ years in IT management.

• Strong project management experience in global environments.

• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.

• Flexibility to manage multiple shifts of IT resources in a factory environment.

• Expertise in ITIL, cybersecurity, and infrastructure operations.

• Fluent in English and local language of the region.

• Experience in manufacturing IT environments is a plus.

Tools:

• MS Office Products​-Excel, Word, Sharepoint, Teams, Outlook

• SNOW Service Now Enterprise IT Management Platform.

• Microsoft DevOps, Microsoft Azure

• SAP​ S4Hana

• Information/Data & Analytics/Business Intelligence

Methodologies:

• ITIL​

• L6S​

• PM/Agile PM

• COBIT

More About Us

At Hitachi Energy, you’ll join a global leader committed to advancing a sustainable energy future.
We offer continuous learning, career development, and opportunities to work on cutting-edge technologies.
Be part of a diverse, inclusive team that values collaboration and innovation.

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