MOSA Partner for Converged Communications

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

As a MOSA Partner for Converged Communications, you will be at the forefront of delivering advanced communication solutions. This role is pivotal in supporting Microsoft customers under the Microsoft Outsourced Services Agreement (MOSA) framework. You will leverage your technical expertise to manage strategic relationships and ensure compliance, security, and operational excellence while being a critical technical resource for our customers.

Responsibilities:

• Serve as a key technical resource for customers, delivering proactive services such as educational workshops, assessments, and expert guidance.

• Collaborate within a highly motivated team of leading industry experts.

• Train customers and share industry and development expertise.

• Build strong customer relationships, aligning deliveries with customer projects and milestones.

• Engage in continual learning and professional development.

• Analyze and solve complex problems.

• Maintain and extend accreditations and certifications.

• Assist in developing best practices for key technologies and products to bolster technical team readiness.

• Exhibit excellent communication abilities.

• Consistently cultivate strategic, long-term relationships with customers to earn their trust.

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications:

• Expertise in Microsoft Intune, System Center Operations Manager (SCOM), and endpoint management.

• Proficiency in system health monitoring, alerting, and troubleshooting.

• Experience with Microsoft 365 Endpoint Administration, Windows 365, and Azure Virtual Desktop.

• Hands-on experience managing and monitoring Windows environments using Microsoft Intune and SCOM.

• Fluent in French and English (oral and written communication).

• Strong technical writing, presentation, and training skills.