Job Title:
MOSA Partner for Converged CommunicationsJob Description
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of develop, build and run the future of Integrated Services.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Join us and be part of this journey towards greater opportunities and brighter futures.
As a MOSA Partner for Converged Communications, you will play a pivotal role in delivering advanced communication solutions under the Microsoft Outsourced Services Agreement (MOSA) framework. You will support Microsoft customers with your technical expertise, provide proactive services, and manage strategic relationships to ensure compliance, security, and operational excellence.
Responsibilities:
Serve as a key technical resource for customers.
Deliver proactive services such as educational workshops, assessments, and expert guidance.
Work collaboratively within a highly motivated team of industry experts.
Train customers, sharing industry and development expertise.
Build strong customer relationships, ensuring project alignments.
Participate in continual learning and professional growth.
Analyze problems effectively.
Maintain and extend accreditations and certifications.
Assist in developing best practices for key technologies and products, supporting technical team readiness.
Exhibit excellent communication abilities.
Consistently cultivate strategic, long-term relationships with customers to earn their trust.
Complete all assigned, mandatory training within the timeframe provided.
Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.
Qualifications:
Expertise in Teams Meetings & Live Events, Teams Phone Calling Plans, and related technologies.
Deep understanding of Teams Voice architecture.
Experience with migrations to Microsoft Teams, including Phone and Rooms.
Proficiency in troubleshooting Teams Phone and media optimization.
Proven track record in supporting customer digital transformation, delivering enterprise-grade Teams solutions.
Experience in delivering proactive services like workshops and technical assessments.
Fluent in both French and English (oral and written communication).
Strong technical writing, presentation, and training skills.
Location:
MAR - Work-At-HomeLanguage Requirements:
Time Type:
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