Monitoring, Analysis, Response and Communication Lead

Essential Functions: 

• Ensure all safety procedures are followed. Assist in development of training programs to increase team technical capabilities.  

• Oversee the operational aspects of the incident management team in a manner which protects, maintains, and improves the value of the data centers.  

• Assist in site incident investigation, utilize structured problem solving to identify root cause of failures. 

• Demonstrate leadership, responsiveness, and creativity in finding solutions. 

• Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.  

• Assist in the creation of reports and presentations for senior management. 

• Aid in the roll out and training in the use of standard tools, processes, and systems where possible.  

• To develop and maintain a good working relationship across all levels in the organization. 

• Manage multiple stakeholder deliverables, requirements, and navigate complex situations. 

• Ability to prioritize under high pressure. 

Minimum Requirements: 

• High School diploma required.  

• Proven track record for cultivating strong relationships with internal stakeholders, vendors, or customers. 

• Excellent communication skills, teamwork, organizational and problem-solving skills.  

• A minimum of two (2) years of experience in management of multiple teams to meet program requirements. 

• Proficient with Microsoft Office Suite and project management software. 

• Demonstrated understanding of engineering documentation, electrical diagrams, and standard operating procedures. 

Experience/Skills: 

• Five (5) years of data center experience. 

• Two (2) years of leadership experience. 

Education: 

• Bachelor’s Degree in Electrical, Mechanical, or other related engineering degrees preferred.  

Work environment: 

• Fast paced environment 

• Some travel required