MOM Product Lead

[What the role is]

The Government Technology Agency (GovTech) aims to transform the delivery of Government digital services by taking an "outside-in" view, putting citizens and businesses at the heart of everything we do. We also develop the Smart Nation infrastructure and applications and facilitate collaboration with citizens and businesses to co-develop technologies.

Join us as we support Singapore’s vision of building a Smart Nation - a nation of possibilities empowered through info-communications technology and related engineering.

[What you will be working on]

The Ministry of Manpower (MOM) drives Singapore’s mission to develop a empowered workforce and thriving workplaces. We shape policies and deliver digital solutions that uphold fair employment, safeguard the well-being of workers, and enable businesses to operate responsibly and productively. As a key enabler of MOM’s digital transformation, our division partners closely with policy, operations, and enforcement teams to modernise regulatory systems, enhance service delivery, and create digital experiences that are intuitive, reliable, and citizen‑centric.

At MOM, you will contribute to meaningful public outcomes that impact millions of workers, employers and businesses. We empower our product teams to solve complex regulatory and operational challenges with technology, data, and design. Join us to build products that strengthen Singapore’s labour market, protect vulnerable groups, and support safe and progressive workplaces for all.

[What we are looking for]

Key Responsibilities
 

Product Strategy & Development

• Shape the product vision and strategy for MOM’s digital platforms, ensuring strong alignment with regulatory intent, policy outcomes, and operational (Policy-Ops-Tech) needs across departments.
• Translate policies, legislative requirements, and service workflows into clear product specifications and user stories that drive meaningful digital transformation.
• Lead discovery and problem‑framing sessions with policy owners, operations teams, inspectors, enforcement units, and external stakeholders (e.g., employers, employment agencies, workers) to understand ground challenges and surface opportunities for redesign.
• Evaluate product ideas through evidence‑based approaches, user research, and data insights to ensure solutions are practical, scalable, and citizen‑centric.

Product Management

• Own and manage the end‑to‑end product lifecycle across multiple MOM platforms (e.g., Policy, Service Delivery, Enforcement, Organisational, etc).
• Prioritise features across complex stakeholder groups based on regulatory impact, user benefits, feasibility, operational constraints, and cross‑agency dependencies.
• Partner closely with engineering teams, policy divisions, and operations to ensure timely, high‑quality product delivery.
• Define and track success metrics that reflect MOM’s policy intent, service quality, compliance outcomes, and user experience.

Technical Collaboration

• Work with engineering, cybersecurity, architecture, and data teams to design solutions that are scalable, secure, and compliant with government standards.
• Guide integration approaches with cross‑agency systems (e.g., IRAS, ICA, CPF Board, BCA) and MOM internal platforms.
• Balance technical debt remediation with new feature development to ensure long‑term product sustainability.
• Work closely with engineering leads on technical feasibility and architecture decisions
• Guide integration approaches between regulatory, payment, and enterprise systems
• Ensure scalable solutions that meet government security and compliance standards
• Balance new feature development with technical sustainability

User Experience & Design

• Champion user-centric design for products serving diverse user groups such as employers, migrant workers, employment agencies, inspectors, and internal MOM officers.
• Simplify complex regulatory processes into intuitive, efficient digital services that reduce friction and enhance service delivery.
• Use data, behavioural insights, and feedback loops to refine user journeys and continuously improve experience across web, mobile, and officer-facing systems.

Team Leadership

• Lead and mentor a team of product managers working across multiple product lines.
• Establish product culture and best practices, ensuring consistent standards in product discovery, experimentation, documentation, and delivery.
• Drive capability development across product teams, strengthening MOM’s internal digital product competencies.

Stakeholder Management

• Partner with policy groups, statutory departments, enforcement teams, and external stakeholders to ensure product decisions support MOM’s broader mission of fair, progressive, and safe workplaces.
• Manage expectations and build consensus among senior leadership, operational managers, and public sector partners.
• Lead change management activities to drive adoption of new digital processes across MOM and industry stakeholders.
• Communicate product vision, priorities, and progress clearly to both technical and non‑technical audiences.

Good to Have

• Government sector experience
• Digital transformation background
• Enterprise architecture expertise

What we are looking for:

• 12+ years of product management leadership, with a track record shipping mission‑critical, enterprise platforms in domains with regulatory, compliance, or high‑stakes operational requirements (public sector or adjacent industries preferred).
• Policy‑to‑product translation: demonstrated ability to interpret legislative intent, policy objectives, and service workflows, and convert them into clear product strategies, roadmaps, and user stories that deliver measurable outcomes.
• Multi‑stakeholder leadership across policy divisions, operations, enforcement, service delivery, and technology—able to balance regulatory impact, user benefits, feasibility, and cross‑agency dependencies in prioritisation and trade‑offs.
• Agile at scale: expertise in discovery and delivery, backlog management, outcome‑oriented OKRs, and evidence‑based decision‑making using product analytics, research, and experimentation.
• Technical acumen to partner credibly with engineering, architecture, cybersecurity, and data teams—familiar with enterprise integration patterns (APIs/event‑driven), data governance, security and privacy by design, and long‑term product sustainability (tech debt vs. new value).
• Data‑driven mindset, defining and tracking north‑star and operational metrics that matter to MOM (e.g., service quality, time‑to‑serve, adoption, compliance outcomes, reduction in friction, and productivity uplift).
• User‑centred design leadership across diverse user groups (employers, migrant workers, employment agencies, inspectors, and internal officers), with a track record simplifying complex regulatory journeys into intuitive digital experiences.
• Team leadership and coaching: experience building and mentoring product managers and cross‑functional squads; establishing product standards and practices; uplifting product capabilities across a portfolio.
• Stakeholder influence and communication: able to align senior leadership, guide change management, and communicate product vision and trade‑offs clearly to both technical and non‑technical audiences.
• Nice to have / domain strengths: familiarity with MOM‑relevant areas such as work pass and regulatory systems, employment standards, workplace safety and health, inspections/case management, and service‑ops transformation; experience with cross‑agency integrations (e.g., ICA, CPF Board, IRAS); exposure to payments or licensing platforms; enterprise architecture background.

GovTech is an equal opportunity employer committed to fostering an inclusive workplace that values diverse voices and perspectives, as we believe it is key to innovation.

Our employee benefits are based on a total rewards approach, offering a holistic and market-competitive suite of perks.

We champion flexible work arrangements (subject to your job role) and trust you to manage your time to deliver your best.

Learn more about life inside GovTech at go.gov.sg/GovTechCareers

*Subject to the nature of your job role that might require you to be onsite during fixed hours.