Together we are Trusted to Serve Scotland.
Ready to own your future? At Scottish Water, our Modern Apprenticeships aren’t about sitting in classrooms all day. They’re designed to get you out there, hands-on, learning real skills from the start. You’ll earn while you learn, gain industry-recognised qualifications, and build a career that actually matters.
Fresh out of school? Ready for a career switch? Whatever your story, we’ve got opportunities that challenge you, support you, and help you grow.
Join our Service Review team in Edinburgh from May 2026.
What does a Technical Support Administration Modern Apprentice do?
The Service Review Team is part of our Customer Experience department and is responsible for managing all formal complaints, claims, and service standard payments. We truly value feedback from our customers and are committed to delivering services to the highest possible standard.
When things don’t go to plan or we fall short of expectations, we want to know. As part of the Service Review Team, you’ll play a key role in investigating concerns, understanding what has gone wrong, and acting quickly to put things right. Where appropriate, you will also arrange payments to customers in line with our Code of Practice, helping to ensure fairness, accountability, and a consistent customer experience.
Your journey with us
Modern Apprenticeships combine on-the-job learning, with the opportunity to complete vocational qualifications. Supported by an external training partner, each apprentice has both a day-to-day line manager, and a personal assessor who supports them through their qualification and ensures their training is of the highest standard.
Over three years, on our Technical Administration programme, you’ll learn skills you can only get on the job. And most importantly, you’ll be working towards a Scottish Vocational Qualification (SVQ).
You’ll be part of an expert, experienced team who will support you to develop your skills and knowledge while working towards a nationally recognised qualification. This is your chance to earn as you learn, working with industry-leading teams to help deliver services that are essential to the daily lives of the people of Scotland.
As part of your apprenticeship, you’ll also complete the Digital Applications Support qualification at SCQF Level 6, giving you advanced digital and IT skills across core applications like Microsoft 365, Teams, SharePoint and collaborative technologies. This certification is industry‑recognised and builds the digital confidence you’ll use every day in your role.
We work between Glasgow and Edinburgh offices, but we will encourage car sharing and public transport. Don’t worry, expenses are paid if you are working away from your normal base. We also support home working, giving you the flexibility to work in a way that best suits your role.
What’s in it for you?
You’ll challenge and stretch yourself. We’re here to help you make the most of your skills and abilities with first-class training, support, and a big investment in your development.
You will qualify with a Digital Applications Support SVQ at SCQF Level 6. And be supported through your qualification by trainers and assessors from an external training partner.
Earn as you learn. You’ll start on £24,352, with clear, scheduled pay increases as you reach key milestones throughout your training. You’ll also be eligible for an annual bonus and a great pension scheme.
Job security. The vast majority of our apprentices choose to stay with us after completing their programmes. Many people even spend their entire careers with us! Some go on to become team leaders or managers, while others focus on honing their technical expertise.
You’ll be providing an essential service to Scotland and your local community, helping to protect our natural environment.
And the best bit? You’ll be working as part of a friendly, close-knit team that genuinely wants to see you succeed - and who make coming into work fun.
What you’ll need
You need to be at least 17 years old by 1 August 2026.
A responsible attitude to learning and work is essential. You’ll be someone people can trust and rely on.
You’ll be confident chatting with others and ideally have some customer service experience.
Ideally, you’ll have five National 4 or 5s (or similar). English and Maths are particularly helpful, but they aren’t a dealbreaker. A foundation apprenticeship in a digital or business administration subject would be advantageous.
In terms of requirements? That’s it.
But here’s the thing: We get lots of applications for our apprentice roles each year. What makes the best candidates stand out?
Here are a few things we love to see:
CVs that tell us more than what qualifications you have gained. Show us what you love. What are your aspirations?
Cover letters that tell us why you’re interested in Scottish Water (and in this role particularly). We recommend including cover letters in the same document as your CV.
The not-so-small print
We’re accepting applications until midnight on Sunday 22 March 2026.
There will be some fun (no, honestly!) online assessment activity, followed by interviews. And we’re aiming to get our new apprentice started in May.
For more information on our apprentice programmes and applications please visit our website: www.scottishwater.co.uk/apprentice
For any additional queries regarding your application, feel free to contact us at EarlyCareers@scottishwater.co.uk
A few final things worth knowing…
Research shows that some people avoid applying for jobs unless they can meet every single criteria. If you’re interested in this job, but don’t tick all the boxes, apply anyway! We hardly ever hire people who can do every part of a job from Day One. Everyone has a learning curve. So don’t rule yourself out!
Let us know if there are any changes we can make to our recruitment process to help you perform at your best. Lots of our people have disabilities or neurodiverse conditions (including some of our recruiters!). We're also aware that some people might be experiencing temporary challenges because of life events, like menopause. We’re very used to making adjustments, so please don’t be afraid to ask.
As part of our commitment to developing a flourishing Scotland, it’s important that all our employees are Scottish taxpayers. If you join us, your home address will need to be in Scotland. If you don’t already live here, you'll need to commit to moving here within your first three months.
Please note, Scottish Water takes the safety, health and wellbeing of our employees, colleagues and customers very seriously and as such you may be subject to Drug & Alcohol testing in line with our policy.
Finally (finally!), candidates who haven’t submitted an application in the last 12 months will have their records removed from our recruitment database. You won’t need to do anything. Your data will be automatically deleted.
We’re here to help. Ask us anything at SWRecruitment@ScottishWater.co.uk