Mobility Representative/Service Receptionist

Are you a people person with exceptional communication skills, a passion for problem-solving, and a dedication to delivering outstanding customer service? If you're ready to be the voice of our company and help customers with a smile, we have the perfect opportunity for you!  

We're looking for someone to fill a hybrid role of Mobility Representative/Service Receptionist and be a key component of our Service customer support team at Pfaff BMW Mississauga. Now in partnership with North America’s largest automotive retailer, Lithia and Driveway, it’s your chance to work for a Fortune 500 company and grow with us! 

Here’s What You’ll be Doing:   

• Greets customers and visitors, ensuring optimum customer service. 

• Answers and directs phone calls and ensures messages are delivered to the respective parties. 

• Maintains knowledge of basic dealership information to act as a resource for incoming callers requesting information. 

• Answers customer questions about services performed or refers them to someone who can. 

• Handles customer complaints with integrity and poise and, when necessary, refers dissatisfied customers to the appropriate individuals for resolution. 

• Performs other duties as required by the Fixed Operations Manager to ensure the successful operation of the dealership. 

Skills and Qualifications  

• Experience in a call center environment is a strong asset.  

• Experience with Microsoft Office is mandatory.  

• Experience with Dealermine, Avanti, Kimoby and Ring Central is an asset.  

• Previous automotive experience is preferred.  

• Outstanding customer service skills.  

Why Work For Pfaff? 

• Competitive Compensation - whether you are working in sales, service, parts, or in a support function, we offer a competitive compensation package. 

• Health Benefits – full-time employees have access to health, dental, long-term disability and life insurance. 

• Growth Potential – we want to support your success! We provide access to opportunities for growth in both Canada and the U.S. 

• Stock Purchase Program - employees can purchase the Lithia & Driveway stock (NYSE: LAD) at a discount. 

Pay: Starting at $43,000 base salary, plus monthly and quarterly bonuses
Vacancy: This is an existing vacancy.

We thank all applicants for their interest in Pfaff Automotive Partners – please note due to the volume of applicants, only those selected for an interview will be contacted. 

Please note: We do not use artificial intelligence (AI) to screen, assess, or select applicants at any stage of our recruitment process    

Pfaff Automotive Partners is an equal opportunity employer and is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.