Job Description:
About Organization:
Department Overview
Rakuten Mobile Corporate Sales Division, a core business of Rakuten Group, provides mobile communication services and related solutions for corporate customers. As a crucial division responsible for increasing ARPU, which is highly valued company-wide, we contribute to solving customer business challenges by combining diverse solutions such as SIM cards, IoT, cloud, and security. We aim to improve customer satisfaction and expand our business through optimal proposals tailored to customer needs.
The DX Engineering Group's Mobile Coordinator Team within the Solution Engineering Department specifically provides comprehensive mobile environment services that allow customers to work with peace of mind. This includes initial setup and kitting services for smartphones, tablets, and PCs, as well as requirements definition, construction, and operational support for post-implementation help desks. We also offer consulting for mobile security solutions such as MDM.
You will experience business growth and personal development by providing innovative DX solutions to customers. You can also enhance your skills and advance your career in a growing market while working in an stimulating environment with diverse and talented members.
Why We Hire
Due to business expansion, we are seeking individuals who can lead DX for corporate clients of Rakuten Mobile.
Position Details
■ Job Summary
The main tasks involve conducting interviews and defining requirements for mobile and tablet kitting services and help desk services for corporate clients. Additionally, we provide consulting for security solutions, including MDM, to form a platform for corporate mobile utilization.
■ Job Details
1. Customer Issue Interview & Requirements Definition
・Interview corporate customers to understand current challenges and needs regarding mobile device utilization.
・Detailed understanding of usage purpose, usage environment, number of employees, and security requirements.
・Based on interview content, define implementation requirements for optimal solutions (kitting, help desk, MDM, etc.).
2. Provision of Kitting Services
・Support for selecting devices (smartphones, tablets) based on customer requirements.
・Initial device setup (OS version upgrade, initial setup).
・Installation, configuration, and license management of specified applications.
・Security settings (password policies, device encryption, VPN settings, etc.).
・Device registration and profile application to MDM.
・Individual management (linking asset management numbers, user information, etc.).
・Packaging and shipping arrangements for kitted devices.
・Creation and management of kitting procedures and configuration information.
3.Help Desk Function Construction & Operational Support
・Requirements definition for help desk system tailored to customer organization and scale (first-line support, second-line support, escalation flow, etc.).
・Analysis of inquiries after operation and proposal of improvements.
・Regular reporting of operational status.
4. MDM Implementation Support Consulting
・Definition of MDM functional requirements (security policies, application distribution, loss prevention measures, remote wipe, etc.).
・MDM environment design and construction (tenant creation, group settings, profile creation).
・Integration settings between MDM and existing systems (Active Directory, SSO, etc.).
・Operator training and manual creation for MDM administrators.
・Operational support after MDM implementation and proposal of periodic setting reviews.
5. Other Ancillary Tasks
・Project planning, progress management, and issue management.
・Administrative tasks such as creating quotations.
・Coordination with internal departments (sales, development, support, etc.).
・Information gathering and self-study on new technologies and products.
Work Environment
You will work in a dynamically expanding organization, collaborating with global teams both inside and outside the company. We utilize the latest IT tools and systems, including AI, to support efficient business execution. The team includes mid-career hires from the IT and mobile industries. Members with diverse experiences come together to drive projects with their expertise.
Mandatory Qualifications:
・Experience in proposing and implementing IT solutions for corporations.
・Practical experience in kitting services.
・Experience in help desk construction and operation.
・Experience in MDM (Mobile Device Management) implementation and operation.
・Basic knowledge of mobile devices.
・Customer negotiation and communication skills.
・Documentation skills.
Desired Qualifications:
・Sales/Pre-sales experience.
・Knowledge of cloud services.
・Basic knowledge of networking and security.
・Experience in MDM (Mobile Device Management) implementation and operation.
・Project planning and management experience.
・A proactive mindset to repeatedly take on challenges beyond assigned responsibilities and new initiatives.
・Experience collaborating and cooperating with superiors in one's own organization and stakeholders to achieve common goals.
・Experience anticipating and responding to the needs of internal and external customers to continuously enhance customer experience.
Other:
Additional information on Location
Futakotamagawa RISE Office, Tokyo.
Additional information on Transfer
There is a possibility of domestic and overseas business travel and relocation.
Japanese Language
Business level Japanese proficiency. Ability to understand Japanese business customs and culture, and to communicate, negotiate, and present smoothly with customers.
Languages:
English (Overall - 2 - Intermediate)、 Japanese (Overall - 3 - Advanced)