Mobile Administrator Coordinator IT Professional IV

• Education and Experience: 

• Bachelor’s degree in computer science or a related field OR a proven track record working as a mobile admin. The degree must come from an institution of higher education. It must have National Recognition by Accrediting Agencies approved by the U.S. Secretary of Education. Official transcripts may be requested at hire. 

• Knowledge of current principles in MDM and endpoint environments and information technology systems to include: Windows 11 O/S; Windows networking principles; Active Directory, DNS, DHCP; Group Policy management; command line execution; internal and external storage devices; productivity software application suites; Jabber, Office 365 Product Suite, MS Teams, Outlook, Visio; desktop and file management principles; trouble shooting techniques; ticketing systems; asset and inventory management systems; imaging/provisioning systems; various computing devices including desktops, laptops, tablets, handhelds/mobiles; and endpoint management systems. 

• A valid motor vehicle operator’s license may be required depending on the job functions. 

• Employment is contingent upon passing a security background investigation. This position may require a possible background test and or finger printing (this can take up to 6 weeks). We do need to have the results of each test prior to the start of employment. 

Selection Process:

Resumes and other documents must be attached together in the 'Resume Upload' section of the application.  Multiple files are allowed, but all applicant attachments must be uploaded simultaneously, as there is no way to edit or append uploaded materials after submitting the application.

Application Review (Pass/ Fail) - An online application is required.  Attaching a resume does not substitute for a completed application; incomplete applications will not pass the application review.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Practical Exam (Pass/Fail) - This recruitment may require a practical exam which will be job related and may include, but not limited to, the qualifications outlined in the job announcement.  Candidates deemed most qualified will be invited to participate in the remainder of the selection process.

Oral Interview - The interview will be job related and may include, not limited to, the qualifications outlined in the job announcement.  Top candidate(s) will continue in the process.

Employment references will be conducted for the final candidates and may include verification of education.

This position will be responsible for the following areas: 

• Provide tier 3 technical support to clients using mobile technology in support of their daily business functions. This includes both hardware and software. 

• Coordinate and solve problems with Network Administrators to ensure company mobile devices can access the internal network. Provide updated certificates to maintain communication between ISE and MDM. 

• Fix and accurately resolve MDM system problems and maintain (update) MDM server with appropriate version of software to provide security and support current devices. 

• Maintain settings, configurations, and policies to handle devices through MDM server. 

• Maintain vital certificates and tokens to provide communication between Apple and the device management system as well as certificates to keep the management platform in compliance. 

• Add and remove devices and applications as needed on MDM server. 

• Participate as a team member on IT projects as requested. 

• Meet with clients to fix issues and deliver training as needed. 

• Develop and sustain documentation for setup, registration, use and support of devices for IT issued mobile devices to staff. This includes documentation for some enterprise-wide applications. 

• Create and maintain documentation for mobile device administration. 

• Management of all mobile devices in our asset management system. 

• Process mobile devices for disposal. 

• Provide device reports to departments and Internal Services Finance manager as requested. 

• Create Links with icons to support web apps created by GIS and make them available to devices. 

• Lead the ticket queue for Mobile Administration and work the incidents and requests assigned to that queue. This includes Verizon service requests such as orders, changes or deactivations. 

• Research new technology for the mobile environment as requested. 

• Support users and phone numbers for text archiving. Add accounts, provision and deprivation numbers to accounts. 

• Perform other related duties as needed. 

Handle Verizon services. Duties encompass the following and additional responsibilities: 

• Order new and replacement iPhone’s; iPad’s; flip (basic) phones and MiFi’s. 

• Deactivate, suspend, and resume service as requested on all lines of service including broadband service on laptops. 

• Update details within Verizon portal as a device changes cost center or ownership. 

• Team up with Verizon representatives and support groups to resolve any issues or plan changes that arise. 

The individual should have a demonstrable understanding of: 

• Superb interpersonal communication (written/verbal). 

• Ability to consistently handle and follow through with multiple projects, tasks and business processes within expected timeframes. 

• Highly self-motivated and directed, with keen attention to detail and accuracy. 

• Able to efficiently prioritize tasks in pressure situations. 

• Strong customer service orientation with validated analytical and problem-solving abilities. 

• Self-starter, self-motivated, work autonomously and in group/project settings 

• Researching sophisticated technical issues through peer review, user groups, forums and other sources. 

• Client-based Computers (PCs), attached peripherals 

• Windows/Apple O/S functions and connectivity 

• Office 365 Product Suite 

• Multi-Factor Authentication 

• Previous public sector experience 

• All combinations of education, experience, and training that demonstrate the above will be considered. 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.