The Manager Lockbox & Receipt Operations is responsible for overseeing all aspects of lockbox processing and receipt operations to ensure timely, accurate and secure handling of incoming payments. You will also be responsible for scheduling, budgeting and leading a team focused on operational efficiencies, compliance and exceptional service delivery to internal and external stakeholders.
MAJOR RESPONSIBILITIES & DUTIES:
Manages and coordinates area operations and staff.
Develops and prepares the annual departmental budget and goals.
Hires, trains, and evaluates staff; estimates staffing needs and costs based on the prior year.
Coordinates and controls incoming receipts in accordance with the principles of fund accounting and organizational policies; ensures accurate and timely processing of cash receipts in accordance with accounting practices and standards.
Monitors direct mail process to meet donor services needs and creates data files for the automation of the direct mail process.
Maintains automated process for the receipt, verification, and transfer of cash receipts, reimbursements, and gifts.
Records receipts and sends checks to appropriate departments; inputs insurance and client payments into database and posts to general ledger; enters and verifies credit card transactions.
Collaborates with bank, telecommunications, data processing, and cash management to ensure an accurate posting process.
Manages and coordinates operational set-up for all card processing hardware and software systems adhering to the PCI Data Security Standard and FFBH card processing applied policies.
Develops procedures for safeguarding and controlling funds and corresponding information.
Analyzes and monitors production and work flow to reduce costs and isolate and fix problems. Reconciles accounts that do not balance during processing.
Develops and maintains an information tracking system to measure quality and quantity of work based on internal and industry standards.
KNOWLEDGE, SKILLS, AND ABILITIES:
High level of professionalism and interpersonal skills. Excellent critical thinking, analytical, and problem-solving skills.
Knowledge of organizational strategies and ability to apply those strategies in practice.
Computer skills in Microsoft Office.
Ability to communicate at all levels in the organization and with external contacts in an articulate, professional manner while maintaining necessary degree of confidentiality.
Ability to successfully lead a team of associates.
Knowledge of remittance processing equipment and programming with an ability to troubleshoot and resolve problems.
Knowledge of database structures and networking systems.
REQUIRED QUALIFICATIONS:
Bachelor's degree or equivalent, preferably in Business, Accounting, or related field required.
Minimum of 3 years of experience including accounting or finance required.
PREFERRED QUALIFICATIONS:
Supervisory experience is preferred.
Other Duties: This job description incorporates the essential functions and duties required for this position. However, other duties may be required and assigned at times and as determined by a supervisor in order to meet the needs of the organization.
Serves as a role model in carrying out activities and behaviors that reflect the values and principles of the Boys Town mission.
PHYSICAL REQUIREMENTS, EQUIPMENT USAGE, WORK ENVIRONMENT:
Position is relatively sedentary in a normal office administrative environment involving minimum exposure to physical risks. Will use office equipment such as a computer/laptop, monitor, keyboard, and a general workstation set-up.
Care and respect for others is more than a commitment at Boys Town – it is the foundation of who we are and what we do.
At Boys Town, we cultivate a culture of belonging for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation, and delivers better business results.
About Boys Town:
Boys Town has been changing the way America cares for children and families since 1917. With over a century of service, our employees have helped us grow from a small boardinghouse in downtown Omaha, Nebraska, into one of the largest national child and family care organizations in the country. With the addition of Boys Town National Research Hospital in 1977, our services branched out into the health care and research fields, offering even more career opportunities to those looking to make a real difference.
Our employees are our #1 supporters when it comes to achieving Boys Town's mission, which is why we are proud of their commitment to making the world a better place for children, families, patients, and communities. A unique feature for employees and their dependents enrolled in medical benefits are reduced to no cost visits for services performed by a Boys Town provider at a Boys Town location. Additional costs savings for the employee and their dependents are found in our pharmacy benefits with low to zero-dollar co-pays on certain maintenance drugs. Boys Town takes your mental health seriously with no cost mental health visits to an in-network provider. We help our employees prepare for retirement with a generous match on their 401K or 401K Roth account. Additional benefits include tuition assistance, parenting resources from our experts and professional development opportunities within the organization, just to name a few. Working at Boys Town is more than just a job, it is a way of life.
This advertisement describes the general nature of work to be performed and does not include an exhaustive list of all duties, skills, or abilities required. Boys Town is an equal employment opportunity employer and participates in the E-Verify program. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, age, disability, or veteran status. To request a disability-related accommodation in the application process, contact us at 1-877-639-6003.