Build your best future with the Johnson Controls team!
As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet. Join a winning team that enables you to build your best future! Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience that is focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard – your next great opportunity is just a few clicks away!
What we offer
Competitive Pay
Comprehensive Benefits Package including Retirement Savings Plan, Extended Health Care, Dental, and Vision
Paid holidays, paid vacation days, and paid sick time
Encouraging and collaborative team environment
Dedication to safety through our Zero Harm policy
About Us
Silent-Aire, a division of Johnson Controls, is a global leader in owner equipment manufacturer (OEM) dedicated to providing custom solutions for data center customers. Our product line includes large-scale equipment such as air handling units and modular data centers. We pride ourselves on innovation, quality, and delivering tailored solutions to meet our clients' unique needs.
Position Summary:
The Operations Manager will oversee and drive the performance of the Cx, Service, Warranty, and Aftermarket functions across mission critical projects. This role ensures seamless coordination between teams, efficient resource utilization, and delivery of high-quality services that exceed client expectations. The Operations Manager services as a key leader, building alignment across internal departments, vendors, and customers while optimizing operations processes to support growth, quality, and profitability.
What will you do:
Lead daily operations for Cx, Service, Warranty, and Aftermarket functions and oversee General Managers and Regional Managers.
Serve as point of escalation after the General Manager and if not resolved escalate to Director
Drive efficiency in resource planning, scheduling, and workload balancing
Establish and monitor KPIs for performance, quality, and customer satisfaction
Support forecasting, budget development, and cost management with Director
How you will do it:
Lad with accountability and transparency by setting clear expectations, measuring outcomes, and recognizing team achievements
Drive operations consistency by developing and implementing standardized processes, checklists, and reporting methods across all functions
Build trust and collaboration by maintaining open communication across departments and with clients to anticipate and resolve issues early
Focus on continuous improvement by using data and feedback to improve turnaround times, customer satisfaction, and operational efficiency
Model customer-first to ensure every engagement reflects quality, reliability, and professionalism
Promote safety and compliance by maintaining strict adherence to safety standards and regulatory requirements on all sites.
Lead, mentor, and develop a General Managers
Monitor KPIs, performance metrics, UKG timesheets and idle time, compliance with safety, quality, and documentation protocols.
Ensure escalation processes are followed, and issues are resolved promptly.
Act as the escalations point of contact for projects managers (primary Regional Managers), internal leadership, and clients regarding regional field activities
Build and maintain strong relationships with external and internal stakeholders to ensure high satisfaction and communication flow
Drive standardization and best practices across sites to optimize efficiency and reduce work
Support training programs and technical upskills for field staff
What we look for:
7+ years of experience in data center, mission critical, or related technical services
5+ years of leadership or managerial experience overseeing regional or multi-site technical teams with the ability to motivate and develop teams
Strong knowledge of mission critical infrastructure (AHU, power, cooling, controls, etc.)
Proven leadership experience managing multi-disciplinary teams
Excellent communication and interpersonal skills for internal collaboration and external client engagement with a customer-centric approach
Strong organizational and problem-solving skills with the ability to adapt and manage competing priorities
Proven track record of improving operations
Proficiency in Microsoft Office and familiarity with service management software is a plus
Travel regionally as required (up to 70%)
Preferred:
Bachelor’s degree in engineering, technical management, or related field
Experience with commissioning, IST, service, warranty, aftermarket support for mission critical
Project management certification (PMP) or similar credential or experience is a plus
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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.