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Job Description:
external MIS Specialist
MIS
- Provide support and maintenance to existing management information systems (MIS)
- Generate and distribute management reports in accurate and timely manner
- Provide recommendations to update current MIS to improve reporting efficiency and consistency
- Perform data analysis for generating reports on periodic basis
- Develop and support MIS system for performance management and internal communication
- Provide strong reporting and analytical information support to management team
- Generate both periodic and ad hoc reports as needed
- Participate in cross-functional meetings to resolve recurring MIS related issues
- Provides analytical support for special projects
KEY COMPETENCIES:
- Expert user of Excel
- Strong problem solving and analytical skills.
- Ability to produce meaningful results from data.
- Experience in consolidating and analyzing data sources.
- Understanding of queuing theory and Call Centre mathematics.
- Excellent written and verbal communication skills.
- Superior collaborative working abilities.
- Attention to detail and in-depth planning, organizational and time management skills.
- Comfortable learning new applications quickly with minimal direction.
- Experience forecasting in call center environments
- Tableau Developer
- Experienced user of VBA and/or Tableau
- IEX/Nice user
ASSETS:
- Experience in using large databases with complex relationships between tables
- Experience in daily monitoring in a call center environment
- Strong familiarity with Call Centre scheduling software such as IEX
Job Category:
Call Centre
Posting End Date:
01/05/2026