Job Description:
Mental Health Clinical Lead –Mindplace clinics
Location: Home and site based – travel to Bupa sites will be required
Contract: Permanent, Full-time (37.5 hours) – Flexible options available
Salary: Competitive salary (depending on experience) + excellent benefits
Closing Date: Thursday, 7th May 2026
This advert may close ahead of the stated deadline should we receive an exceptionally high number of applications.
About the Role
Helping people live longer, healthier, happier lives and making a better world sits at the heart of everything we do at Bupa. As a purpose‑driven organisation without shareholders, we reinvest our profits directly into providing better, more accessible healthcare for the benefit of our customers, now and in the future.
Bupa’s refreshed strategy reflects a clear ambition to take greater ownership of the end‑to‑end healthcare experience for our customers, while accelerating the delivery of care through digital innovation and advances in clinical practice.
The clinical community plays a critical role in delivering this strategy. Bupa’s Mindplace service is a newly established and fast‑growing mental health offering, providing high‑quality, face‑to‑face mental healthcare in purpose‑designed locations across the UK. Mindplace responds directly to the increasing demand for accessible, safe and effective mental health services.
The Mental Health Clinical Lead is a pivotal role within this growth journey. The post holder will have responsibility for the clinical development, delivery and oversight of mental health services and products across Bupa’s Mindplace centres nationwide.
Working closely with clinical, operational and senior leadership colleagues, the Mental Health Clinical Lead will help shape the future direction of the service. They will ensure the highest standards of clinical practice and customer experience, stay abreast of evolving national guidance and best practice, and play a key role in supporting the safe, sustainable and high‑quality growth of Bupa’s face‑to‑face mental health services.
Key Responsibilities
Clinical Leadership & Strategy
Provide senior clinical leadership across Bupa Health Clinics’ Mental Health services, working closely with the Clinical Head of Mental Health and Medical Director.
Deliver high standards of clinical governance, quality improvement, education and service development.
Deputise for the Clinical Head of Mental Health when required.
Act as a trusted clinical voice, leading by example and fostering a positive culture aligned to Bupa values.
Translate strategic objectives into operational delivery for frontline clinical teams.
Governance, Quality & Safety
Lead and contribute to clinical assurance, audit programmes, risk management and regulatory compliance.
Ensure robust clinical policies, procedures and performance monitoring are in place and consistently applied.
Oversee incident management, complaints investigation, safeguarding, and Datix usage, promoting a culture of learning and continuous improvement.
Chair and contribute to Mental Health clinical governance meetings as appropriate.
People Leadership & Workforce Development
Provide clinical leadership and support to Mental Health clinicians, practitioners and the Lead Therapist team (dotted‑line management).
Deliver clinical supervision, one‑to‑one leadership support, and pastoral guidance.
Develop sustainable CPD, education and career development pathways.
Support recruitment, workforce planning, engagement initiatives and Pulse survey action planning.
Clinical Delivery
Undertake regular clinical sessions in line with business needs.
Support consistent, high‑quality service delivery across Bupa clinics and partner sites.
Ensure adequate senior clinical cover and processes for urgent clinical enquiries.
Customer Experience
Oversee management of serious complaints and monitor customer feedback and experience trends.
Drive service improvements through data analysis, deep‑dives and targeted action plans.
Embed a culture of Connected Care and high customer service standards.
Business & Commercial Support
Provide clinical input to product development, tenders, sales, marketing, media and communications activity.
Support development of clinical content such as webinars, talks and written materials.
Work collaboratively with internal teams to support business growth and innovation.
Communication & Information Governance
Ensure effective, transparent communication between clinical teams and senior leadership.
Champion the use of technology and new communication approaches.
Maintain high standards of information governance, confidentiality and data protection.
Working Environment
Hybrid role involving clinic‑based and home working, with travel across UK Bupa clinic locations.
Essential Qualifications (One of the Following)
Chartered Clinical or Counselling Psychologist (Doctorate level, BPS‑accredited, HCPC registered)
Accredited CBT Psychotherapist (PG Diploma, BABCP‑accredited)
Accredited Counsellor/Psychotherapist (Level 4+ diploma, BACP‑accredited)
Applicants must have substantial leadership experience in mental health services.
Key Skills & Experience
Proven clinical leadership and relationship management experience
Strong background in clinical governance, including quality standards, audit, risk management, incidents and complaints handling
Excellent communication and interpersonal skills, with the ability to influence, motivate and negotiate effectively
Credible and persuasive clinical authority with strong decision‑making capability
Highly developed analytical, planning, prioritisation and organisational skills
Confident team leader who works collaboratively and performs well in fast‑paced environments
Agile and adaptable, with resilience during periods of growth and strategic change
Commercially and operationally aware, able to balance clinical excellence with business needs
Solution‑focused, proactive and driven, with strong personal and professional integrity
IT proficient, with the ability to use data and digital tools to improve quality and performance
Sound understanding of national clinical and regulatory guidance, with the ability to research and apply evidence‑based practice to improve outcomes
What It’s Like to Work at Bupa
We’re a purpose‑driven organisation with no shareholders. Meaning everything we do focuses on delivering better care for our customers and communities. Join a supportive, inclusive environment where you’ll help people live longer, healthier, happier lives.
Benefits
25 days’ holiday (increasing with service) + option to buy/sell
3 paid volunteering days
Enhanced pension & life insurance
Annual performance‑based bonus
Bupa health insurance
Discounted dental cover
Digital GP access
Emotional and family wellbeing support
Financial wellbeing resources
Support for carers
Diversity and Inclusion
We celebrate diversity and foster an inclusive environment where you can be your authentic self.
Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Ready to make a difference?
Apply today and help us deliver exceptional mental health care across the UK.
Time Type:
Full timeJob Area:
Clinical ServicesLocations:
Mindplace Broadgate London