Job Description
To provide customers with appropriate self-service banking solutions, service and support through effective sales and migration of clients to alternative channels
- Build customer relationships through providing professional advice, support and after sales services
- Identify and utilise opportunities to assess and improve own performance
- Achieve sales and new client acquisition targets to contribute to profit and growth of business
- Report on transactional and process activities within set guidelines to provide timely information for decision making
- Comply with relevant statutory, legislative, policy and governance requirements and adhere to processes and procedures related to area of specialisation.
- Deliver customer service through adherence to quality service standards
- Contribute to cost efficiencies through responsible utilisation of work-related resources
- Contribute to teamwork and inclusivity within own team
- Provide training to customers on an ongoing basis to increase understanding of the advantages of using alternative channels
- Implement the digital channel migration strategy in area of responsibility to meet business targets
Job Details
Take note that applications will not be accepted on the below date and onwards, kindly submit applications ahead of the closing date indicated below.
16/12/25
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.