Mid-Market Implementation Specialist

Manulife Group Benefits has an impressive market share in Mid-Market account business.  Growth and client retention in this market segment requires innovative thinkers who can develop solutions that balance customer need with organizational capabilities.

We have an immediate opportunity for a full time Mid-Market Implementation Specialist on the New Business Team.

The Mid-Market Implementation Specialist will be accountable for the successful and accurate implementation of Coverage and Non-Coverage Mid-Market Plan Sponsors.  The Implementation Specialist will provide expert navigation for Plan Sponsors and Advisors as they transition their Group Benefits plan to Manulife. This will be achieved by having comprehensive knowledge in the areas of systems, pricing, underwriting, administration, and customer service.  The individual serves as the subject matter expert in all relevant areas, for ensuring effective implementation of newly sold group benefit policies.

Position Responsibilities:

• Dedicated contact during the implementation, providing clear verbal and written communications that provides value to both the Regional Group Office (RGO) sales staff, Plan Sponsors and Market Sources

• Ensure sold plan designs can be administered within the technology, processes, procedures and product offerings utilized within all areas of Group business

• Evaluate and determine appropriate non-standard risk assessments 

• Provide analysis and technical support regarding product, pricing and alternate funding arrangements

• Engage Group Benefit business internal partners as needed to resolve client requests and issues, escalating to management as necessary

• Support the RGO in maintaining Plan Sponsor and Market Source relationships by responding to risk, benefit, eligibility and administrative inquiries

• Demonstrate a keen understanding of liability associated with various group benefits arrangements  

Required Qualifications:

• In-depth knowledge of Group Benefits contract provisions, administrative practices and claims paying systems

• In-depth understanding of Group Life and Health concepts and terminology applicable to all markets

• Understanding of funding arrangements, risk analysis and financial reporting

• Mathematical aptitude

• Clear and effective written and oral communication/presentation skills

• Demonstrated analytical and problem-solving abilities

• Independent, self-motivated individual with ability to manage multiple tasks and deadlines simultaneously

• Ability to effectively engage and communicate with internal partners (Plan Sponsor Services and Regional Group Offices) and Market Sources / Sponsors

• Strong attention to detail

• Ability to handle fluctuating workloads and multiple priorities within set time constraints

• Excellent & extensive knowledge of Manulife Systems

• Excellent PC and Microsoft Office skills with exceptional proficiency in Excel (data manipulation such as pivot tables) and Word

• Strategic and creative thinker focused on finding solutions to unique Plan Sponsor needs

• Confident and expert negotiator with proven ability to build relationships and influence decision making

• Persuasive communicator with an ability to clearly articulate ideas and present information within various levels of the organization and external partners

• Motivated self starter and able to work independently in a fast-paced environment

• Demonstrated ability to produce quality materials within tight timeframes and simultaneously manage multiple priorities

• Ability to make well-balanced decisions that take effective risk management and Plan Sponsor needs into account

• Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• We’ll empower you to learn and grow the career you want. 

• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 

• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

CAN, Ontario - Full Time RemoteRemote

Salary range is expected to be between

$57,675.00 CAD - $96,125.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.