Mid Market Customer Growth Executive

Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.

 

As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.

 

We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.

 

If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.

Let’s build what’s next, together.

What this role is all about

As a Mid-Market Customer Growth Executive, you'll own a portfolio of mid-market clients — driving their satisfaction, growth, and long-term retention. This isn't a passive account management role: you'll be a strategic partner to your clients, understanding their business goals deeply and positioning Infobip as an indispensable part of their success.

You'll bring together internal teams across Customer Success, Platform Operations, Revenue Assurance, and beyond, acting as the central point of accountability for everything from commercial growth to technical escalations. With a strong grip on data and a commercial mindset, you'll forecast, react, and push for growth every quarter.

If you have a track record in client-facing commercial roles and you thrive in a fast-moving, cross-functional environment, this is the role where you'll make your mark.

 

What you'll do

• Own and grow relationships with assigned mid-market clients — serving as their trusted strategic partner through regular meetings, roadmap sharing, and competitive positioning
• Act as the single point of accountability for client business and technical expectations, managing escalations, driving product and service adoption, and channeling client feedback directly to Product teams
• Exceed quarterly KPIs including gross profit, margin %, cross-sell/up-sell performance, NRR, and Tier 2 to Tier 1 transitions — treating these not as targets but as a baseline
• Analyze and forecast client traffic and revenue performance, making swift, data-informed decisions to minimize losses and maximize gross profit
• Orchestrate internal stakeholders — Customer Success, Sales Engineers, Support, CPaaS Registrations, Platform Operations, Procurement, and Revenue Assurance — to deliver seamlessly for your clients
• Ensure correct and compliant account setup in cooperation with CPaaS Registrations and Platform Operations, covering route management, sender registration, and content filtration
• Drive financial health by collaborating with Revenue Assurance on collections and netting, proactively identifying and mitigating risk across your portfolio
• Lead customer transitions to Self Service or Managed services with structured internal handovers and a smooth, well-managed client experience

What makes you a strong fit

• 3–5 years of experience in account management, customer growth, or a commercial client-facing role — ideally within a tech, CPaaS, SaaS, or telecom environment
• Demonstrated ability to meet and exceed commercial KPIs such as revenue retention, gross profit, and cross-sell targets
• Strong analytical skills — confident working with traffic and revenue data to forecast trends and drive decisions
• Proven ability to manage complex, multi-stakeholder relationships and coordinate across internal teams in a fast-paced environment
• Self-driven and commercially minded, with a bias for action and ownership over outcomes
• Advanced in English, both spoken and written

Why you'll love it here

• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being  - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path. 
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide. 

While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are. 

Diversity drives connection

Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.

No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.

Read more about our hiring process.

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