Microsoft Customer Engineer (Endpoint Management: SCCM & Microsoft Intune)

Job Title:

Microsoft Customer Engineer (Endpoint Management: SCCM & Microsoft Intune)

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

In our Information Technology and Global Security team, you will deliver the latest technology infrastructure, transformative software solutions, and industry-leading global security for our staff and clients. You will work with the best in the world to design, implement, and strategize IT, security, application development, innovation, and solutions in today’s hyperconnected world. You will be part of the technology team that is core to our vision of developing, building, and running the future of Integrated Services.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.

Join us and be part of this journey towards greater opportunities and brighter futures.

We are looking for Microsoft Customer Engineer (Endpoint Management: SCCM & Microsoft Intune) to join the CSA Global Delivery (GD) organization, with a strong specialization in Endpoint Management, specifically Microsoft Configuration Manager (SCCM) and Microsoft Intune.

As part of Global Delivery, you will deliver high‑quality, scalable, and repeatable technical engagements for enterprise customers worldwide, helping them modernize, secure, and manage endpoint environments while accelerating adoption of Microsoft Cloud technologies. You will act as a trusted technical advisor, working across customers, partners, and internal teams to drive successful outcomes at scale.

Responsibilities:

• Lead and deliver remote and hybrid customer engagements focused on:

• Microsoft Configuration Manager (SCCM)

• Microsoft Intune

• Co‑management and hybrid endpoint strategies

• Design and implement modern endpoint management architectures, aligned with Microsoft best practices.

• Drive endpoint modernization journeys, including:

• Migration from SCCM to Intune

• Co‑management enablement

• Windows Autopilot and zero‑touch provisioning

• Provide technical leadership during deployment, troubleshooting, optimization, and operational readiness phases.

• Act as a subject matter expert (SME) for endpoint management scenarios within Global Delivery.

• Collaborate with other CSAs, partners, and field teams to deliver consistent and repeatable solutions at scale.

• Capture and share technical best practices, patterns, and lessons learned within the CSA community.

• Contribute to internal enablement, knowledge sharing sessions, and community initiatives.

• Complete all assigned, mandatory training within the timeframe provided.

• Conduct and/or participate in regularly scheduled 1:1 meetings with your direct manager and/or direct reports.

Qualifications:

• Deep hands‑on experience with:

• Microsoft Configuration Manager (SCCM / ConfigMgr)

• Microsoft Intune

• Strong knowledge of:

• Windows client management (Windows 10 / Windows 11)

• Co‑management scenarios (SCCM + Intune)

• Windows Autopilot

• Endpoint security and compliance concepts

• Experience with:

• Azure Active Directory / Entra ID

• Microsoft 365 services

• PowerShell for automation and troubleshooting

• Solid understanding of hybrid and cloud‑native endpoint architectures.

• Preferred Qualifications:

• Experience in enterprise or large‑scale environments.

• Customer‑facing or consulting experience.

• Knowledge of Endpoint security integrations (e.g., Defender for Endpoint), Conditional Access, and device compliance.

• Microsoft certifications related to Endpoint Management, Microsoft 365, Azure (nice to have).

• Professional Skills:

• Strong communication and presentation skills.

• Ability to explain complex technical concepts to both technical and non‑technical audiences.

• Proven ability to work independently in a global, distributed delivery model.

• Customer‑centric mindset with a focus on business outcomes.

• Comfortable working in fast‑paced, change‑driven environments.

Location:

Italy - Work at Home

Language Requirements:

Time Type:

Full time